Responsibilities:
- Ensure complete, accurate, and usable documentation required for a fully functional in-house service.
- Collect all existing vendor documentation (runbooks, diagrams, inventories).
- Validate completeness and accuracy of documents against real systems.
- Create standardized templates (SOPs, work instructions, support guides).
- Document new processes, workflows, and technical configurations.
- Maintain version control and a central repository (SharePoint, Confluence, CMDB).
- Ensure documentation supports knowledge transfer and training.
- Identify documentation gaps and coordinate with SMEs to fill them.
Requirements
Qualifications:
- Bachelor’s degree in Information Technology, Information Management, Communications or related field
- Preferred/Advantageous
- Course in data analysis, documentation standards or technical writing
- Minimum of 2 years of experience as a Document Analyst
- Can work Full onsite (Cubao)