The BPO Recruiter will be responsible for sourcing, screening, and hiring qualified candidates for our call center operations. The role holder will create a robust pipeline in anticipation of the call-center operations demand and will adopt a proactive approach to recruitment, ensuring that we attract and retain top talent to meet our business needs.
Key responsibilities include:
- Attract, hire, and retain top-tier call center agents in alignment with the operational strategy.
- Plan and manage the call center workforce, including the creation and maintenance of a robust talent pipeline to meet anticipated demand.
- Utilize various sourcing channels such as job boards, social media platforms, and strategic partnerships to attract and recruit agents.
- Support Project Lead in coordinating interviews with candidates and key stakeholders, ensuring a smooth interview process.
- Facilitate risk assessment checks including candidate references.
- Manage the recruitment process using the ATS, ensuring visibility of candidates and maintaining accurate records of candidate interactions and progress throughout various recruitment stages.
- Proactively manage candidates and the feedback process to ensure excellent candidate experience.
- Lead the onboarding process, ensuring new hires seamlessly integrate with the teams.
- Leverage the interview process to identify future learning and development opportunities aligned with call center operations.
- Provide regular updates and reports on recruitment metrics and progress to management.
Requirements
- Bachelor’s degree in business administration or a business-related field.
- At least three (3) years of experience in high volume recruiting, preferably in a call center or customer service environment.
- Highly adaptable and flexible to accomodate working within Pacific Time Zone when required.
- Proficiency with ATS and other recruitment tools
- Strong communication and interpersonal skills, ability to work in a fast-paced environment,
- Detail-oriented, proactive, and able to work independently as well as part of a team.