Lead the City Technology Project Management Office (PMO) responsible for portfolio governance, delivery assurance, demand intake, stage-gate control, and operational readiness across all IT and OT technology towers within QIC City Technology.
This role ensures that City Technology programs and vendors deliver technology solutions in a controlled, auditable manner, and that all deliverables meet defined governance requirements for readiness, documentation, cybersecurity gating, and transition into technology L2/L3 support.
The PMO acts as the control tower for all City Technology projects transitioning into run-state operations.
Reporting Line
Reports to: Director — Technology Governance, Architecture, Budget, ITSM Standards & PMO
Direct Reports: PMO Managers, Project Governance Leads, Reporting & Controls Analysts
Role Scope (City Technology Only)
In scope delivery and handover domains, including, but not limited to:
- City Business Applications
- City Platforms (integration/IoT/data)
- City OT & Smart Systems technology
- City Physical Security technology
- City ICT infrastructure and data centers including City IT/OT Security
Key Responsibilities
A) Delivery & Handover Governance Framework (City Technology)
- Implement and maintain Delivery & Handover Governance standards for City Technology programs, including:
- reporting templates and cadence
- stage-gate criteria
- RAID log standards
- dependency tracking rules
- baseline control requirements (scope/schedule/cost)
- Ensure all delivery teams and vendors comply with governance controls.
B) Integrated Program Controls
- Maintain an integrated view of City Technology delivery progress across towers and suppliers.
- Track delivery milestones, critical path items, and cross-tower dependencies.
- Identify schedule slippage, scope creep, and delivery risk early and escalate through governance forums.
C) Stage Gates & Assurance (Delivery-to-Run)
- Govern and enforce delivery stage gates, including:
- Design completion readiness (as required by TDAs)
- Testing and commissioning evidence
- Documentation and as-built readiness
- Operational readiness evidence for transition into technology support
- Ensure no system progresses through gates without evidence and sign-offs.
City Business Applications
City OT & Smart Systems
City Physical Security Systems
City Platforms (Integration / IoT / Data)
City ICT Infrastructure and Data Centers including City IT/OT Security
D) Risk, Issues, and Dependency Governance (RAID)
- Own RAID governance standards across all City Technology delivery programs.
- Ensure RAID logs are complete, current, and actionable.
- Run dependency reviews and cross-tower issue resolution sessions.
- Escalate unresolved risks/issues to the appropriate governance level.
E) Delivery Reporting & Executive Packs
- Produce standardized delivery reporting packs including:
- Schedule health (RAG)
- Delivery risk exposure
- Dependency hotspots
- Milestone achievement
- Vendor delivery performance indicators
- Readiness risks for transition to technology support
- Ensure reporting is auditable and consistent across towers.
F) Vendor Delivery & Handover Governance Support (non-commercial)
- Ensure vendors comply with City Technology Delivery & Handover Governance requirements:
- Reporting cadence
- Evidence packs
- Stage-gate readiness
- Documentation standards
- Provide delivery performance evidence to:
- Commercials/Vendor Management function (for contract governance)
- City Technology leadership (for escalation)
G) Alignment to Governance, Architecture, and Cybersecurity
- Ensure delivery programs comply with:
- corporate technology governance processes (where applicable)
- City Technology governance and architecture standards
- design authority requirements (IT/OT/physical security/platforms/data)
- cybersecurity gating requirements
- Track and report exceptions and required waivers through the correct forums.
Key Interfaces
Internal:
· Director — City Technology Governance & Architecture
· Tower Directors (Apps / OT / Physical Security / Platforms / Infrastructure / Cybersecurity)
· City ITSM governance and assurance function
· Director — City Technology Operations (City) (for transition readiness alignment only)
· Finance / budgeting governance stakeholders
External:
· Systems Integrators
· Delivery contractors
· OEMs providing commissioning and handover support
· Managed service providers supporting transition planning
Success Measures (KPIs)
· % of City Technology programs compliant with Delivery & Handover Governance reporting cadence
· Stage-gate compliance rate (% passing with complete evidence)
· % of projects with maintained baseline (scope/schedule/cost)
· Delivery risk closure rate (RAID actions completed on time)
· Number of uncontrolled scope changes / late change requests
· Reduction in “handover defects” (missing documentation, missing runbooks, missing monitoring)
· Reduction in incidents caused by poor delivery transition within first 30 days of go-live
Operational Readiness & Handover Governance
· Define acceptance criteria for transition from Project to Operations
· Ensure support documentation, runbooks, monitoring, SLAs and vendor contracts are in place
· Validate security hardening and compliance sign-offs
· Coordinate CAB approvals and go-live governance
· Confirm training and knowledge transfer completion
Portfolio & Financial Governance
· Track total technology investment portfolio (CAPEX and transformation OPEX)
· Align with Finance for forecasting accuracy
· Monitor cost variance and earned value performance
· Maintain benefits realization tracking framework
Stakeholder Management
· Engage Directors across all City Technology tower
· Interface with Corporate PMO and Enterprise Architecture
· Present executive updates to Technology Steering Committee
· Coordinate with Procurement and Legal for contract governance alignment
Requirements
- 15+ year-experience in large-scale ICT infrastructure, smart city, or complex technology Delivery & Handover Governance / PMO / program controls roles
- Experience in complex multi-domain environments, ideally including:
- IT + OT programs
- infrastructure and data centers
- physical security technology delivery
- smart city platforms and integration
- Strong knowledge of:
- stage-gate Delivery & Handover Governance
- RAID management
- dependency management
- reporting and executive governance packs
- Strong stakeholder management and escalation skills
- Bachelor’s degree in Engineering, IT, Computer Science or related field (Master’s preferred).
- Experience managing IT + OT delivery environments preferred.
- Strong experience in governance-heavy or giga-project environments.
- PMP or equivalent certification required.
- Agile/Scrum or SAFe certification preferred.
- ITIL knowledge required.
- Strong financial governance and executive reporting capability.