Lead the day-to-day delivery of IT, network/infrastructure, OT, and application security operations across all ASO-managed platforms. Oversee Managed Service Partner (L1/L2) service delivery, ensuring effective platform governance, SLA compliance, operational efficiency, and continuous improvement.
Key Responsibilities
- Lead and manage the ASO team, including Senior Lead, Senior Specialist, and Security Specialist.
- Oversee Managed Service Partner L1/L2 service delivery and SLA performance.
- Govern platform administration and security tool configuration changes.
- Oversee the Application Security program, including WAF governance, application vulnerability remediation, and coordination with the Cybersecurity Team.
- Lead vulnerability management activities, including prioritization, tracking, and reporting.
- Manage change management for all ASO-owned security platforms.
- Oversee operational handover of new security tools and ensure service continuity.
- Coordinate with the Security Lead on security incidents, escalations, and change approvals.
- Prepare and present monthly operational and performance reports for leadership.
Requirements
- 7+ years of cybersecurity experience, including 3+ years in a leadership role.
- Experience managing enterprise security operations and security platforms.
- Hands-on experience with security technologies such as firewalls, EDR, PAM, vulnerability management, and WAF.
- Experience managing Managed Security Service Providers (MSSPs) and SLA performance.
- Strong stakeholder management and operational governance skills.
- Professional certification such as CISSP or CISM preferred.