Job Description
The Cluster Director of Food & Beverage is a key member of the cluster leadership team, responsible
for overseeing all food and beverage operations across multiple hotels within the portfolio.
This role combines strategic leadership, commercial acumen, operational expertise, and pre-opening
experience to ensure each property delivers a distinctive and competitive food and beverage offering
aligned with its market positioning, target guests, and business objectives.
The Cluster Director of Food & Beverage will lead the planning, development, opening, and ongoing
performance of all restaurants, bars, lounges, banqueting facilities, in-room dining, and other food
and beverage outlets across the hotel portfolio. The role will work closely with ownership,
consultants, and hotel leadership teams to drive revenue growth, profitability, guest satisfaction,
operational excellence, and long-term asset value.
The successful candidate will play a critical role in establishing food and beverage concepts,
validating operating assumptions, managing pre-opening activities, developing teams, and ensuring
successful opening and stabilization of the hotels.
Key Responsibilities
Strategic Leadership & Commercial Performance
• Develop and execute cluster-wide food and beverage strategies aligned with each hotel's
positioning, target market, and business objectives.
• Drive food and beverage revenue, profitability, market share, and guest satisfaction across all
properties.
• Develop annual business plans, budgets, forecasts, and performance targets for food and
beverage operations.
• Review financial performance and implement corrective actions to maximize revenue and
profitability.
• Identify new business opportunities, revenue streams, and operating efficiencies across the
portfolio.
• Monitor market trends and competitive activity to ensure outlets remain relevant and
commercially successful.
Pre-Opening & Concept Development
• Lead all food and beverage pre-opening activities across the hotel portfolio.
Public
• Participate in concept development reviews to ensure outlets are operationally viable,
commercially sustainable, and aligned with target customer segments.
• Review and validate outlet programming, seating capacities, kitchen requirements, operating
models, and service concepts.
• Develop opening strategies and stabilization plans for all outlets and food and beverage
operations.
• Support recruitment, onboarding, and training of food and beverage leadership teams prior
to opening.
• Ensure all operating procedures, service standards, menu engineering, and quality assurance
programs are implemented before opening.
Project Handover & Operational Readiness
• Participate in project handovers from development and construction teams to hotel
operations.
• Conduct operational reviews of back-of-house and front-of-house layouts to ensure
functionality and efficiency.
• Review and validate food and beverage-related Operating Supplies & Equipment (OS&E)
requirements, procurement plans, and opening inventories.
• Support the preparation, review, and management of Food & Beverage Pre-Opening
Budgets (POB).
• Ensure outlets, kitchens, bars, and event spaces are operationally ready prior to opening.
• Coordinate with project teams, procurement, IT, engineering, and operators to ensure
opening milestones are achieved on time and within budget.
Food & Beverage Operations
• Oversee all restaurants, bars, lounges, cafes, banqueting facilities, in-room dining, and other
food and beverage outlets across the portfolio.
• Ensure each outlet delivers its intended guest experience and market positioning.
• Drive operational excellence, service consistency, and quality standards across all properties.
• Establish cluster-wide best practices, SOPs, and performance benchmarks.
• Optimize operating efficiencies and resource sharing where appropriate across the portfolio.
• Ensure effective food safety, hygiene, and quality management practices are maintained.
Financial Management
• Develop and manage food and beverage budgets across the cluster.
• Monitor outlet profitability, labor productivity, food cost, beverage cost, and operating
expenses.
• Ensure effective control procedures for inventory, purchasing, cash handling, and beverage
management.
• Lead menu engineering and pricing strategies to maximize profitability.
Public
• Identify opportunities for cost efficiencies without compromising quality or guest experience.
• Participate in CAPEX planning and food and beverage asset replacement programs.
Talent Development & Leadership
• Build and develop high-performing food and beverage leadership teams.
• Create succession planning and talent development programs across the portfolio.
• Foster a culture of accountability, innovation, collaboration, and continuous improvement.
• Ensure staffing structures are optimized and aligned with operational requirements.
• Promote employee engagement, training, and career development initiatives.
Guest Experience & Brand Delivery
• Ensure all outlets consistently meet brand standards and guest expectations.
• Monitor guest feedback, satisfaction scores, online reviews, and outlet performance metrics.
• Drive continuous improvement initiatives to enhance guest experiences.
• Ensure each food and beverage concept remains relevant to its target customer segment and
market demand.
• Lead service recovery initiatives and quality improvement programs where required.
Stakeholder Management
• Act as the primary food and beverage representative for ownership, consultants, and project
teams.
• Participate in business reviews, project meetings, and strategic planning sessions.
• Collaborate closely with Sales, Marketing, Revenue Management, Operations, Culinary,
Procurement, and Finance teams.
• Support ownership objectives through effective commercial and operational management of
the food and beverage portfolio
Requirements
Talent Development & Leadership
• Build and develop high-performing food and beverage leadership teams.
• Create succession planning and talent development programs across the portfolio.
• Foster a culture of accountability, innovation, collaboration, and continuous improvement.
• Ensure staffing structures are optimized and aligned with operational requirements.
• Promote employee engagement, training, and career development initiatives.
Guest Experience & Brand Delivery
• Ensure all outlets consistently meet brand standards and guest expectations.
• Monitor guest feedback, satisfaction scores, online reviews, and outlet performance metrics.
• Drive continuous improvement initiatives to enhance guest experiences.
• Ensure each food and beverage concept remains relevant to its target customer segment and
market demand.
• Lead service recovery initiatives and quality improvement programs where required.
Stakeholder Management
• Act as the primary food and beverage representative for ownership, consultants, and project
teams.
• Participate in business reviews, project meetings, and strategic planning sessions.
• Collaborate closely with Sales, Marketing, Revenue Management, Operations, Culinary,
Procurement, and Finance teams.
• Support ownership objectives through effective commercial and operational management of
the food and beverage portfolio.
Preferred Experience
• Multi-property or cluster leadership experience.
• Experience with mixed-positioning hotel portfolios (select-service, midscale, upscale, lifestyle,
serviced apartments, family entertainment destinations, or resorts).
• Experience preparing F&B operating budgets, Pre-Opening Budgets (POB), and staffing
models.
• Experience with banqueting, event operations, and destination food and beverage concepts.
• Experience supporting hotel openings and stabilization programs across multiple properties.