Embark on an exciting career journey with Next Job Abroad as a Swedish Speaking Customer Support Agent in the vibrant iGaming industry in Malta! This role combines your passion for customer service with the opportunity to live in one of Europe’s most stunning and culturally rich islands. You will be part of a dynamic team where your multilingual skills will be appreciated, and you’ll play a significant role in enhancing the gaming experience for our esteemed Swedish-speaking clients.
As a Customer Support Agent, you will assist players through various channels, providing them with answers to their queries and resolving any issues they encounter. Our ideal candidate is enthusiastic, friendly, and committed to delivering exceptional service. This position comes with a relocation package, ensuring that your move to Malta is as smooth as possible! So, if you’re ready for an adventure and want to develop your career in an exciting environment, this is the opportunity for you!
Responsibilities
- Provide top-notch customer service via chat, email, and phone to Swedish-speaking clients.
- Address and resolve customer inquiries and issues promptly and professionally.
- Educate customers about our products and services to enhance their gaming experience.
- Collaborate with team members to ensure the highest service quality.
- Maintain accurate records of customer interactions in our CRM system.
- Monitor and report on customer feedback to help improve our services.
- Participate in training and development initiatives to enhance product knowledge and service skills.
Requirements
- Fluency in Swedish and a good command of English; other languages are a plus.
- Experience in customer support or a related field is preferred.
- Strong communication and interpersonal skills with a focus on customer satisfaction.
- Ability to work well under pressure and handle multiple tasks simultaneously.
- Proficiency with CRM systems and customer support tools is an advantage.
- Willingness to relocate to Malta and immerse yourself in a new culture.
- A passion for gaming and understanding of the iGaming industry is a big plus.
Benefits
- Career growth opportunities in a renowned iGaming company.
- International & diverse work environment.
- Competitive performance bonuses.
- Enjoy a lower cost of living in Malta, a beautiful Mediterranean island known for its rich history, vibrant culture, and stunning landscapes.
- Yearly salary €26.000 excluding bonuses.
- Health care benefits and numerous other discounts.
- Fully paid training by certified instructors.
- State of the art premises, providing a great working environment with relaxing break areas.
- Special events as well as community & social responsibility initiatives.
- Work for a Great Place to Work-Certified Company.
- Relocation package (reviewed case by case)
- This is more than just a job, it’s an opportunity to build a strong career, represent a world-renowned brand, and enjoy a high quality of life in one of the most beautiful locations in Europe!