Ready to trade your standard routine for the historic streets and sunny beaches of Athens? We are recruiting dynamic, communicative Spanish speakers to join our multicultural team in Greece.
This project is built around supporting the expansive Online Store of a global luxury technology titan renowned for its immaculate product design and user-friendliness. Our team scales from 400 FTEs up to 1,000 FTEs during peak seasons, making it the perfect ecosystem for young professionals looking to build an international network and kickstart a serious career.
What You'll Do (The Day-to-Day)
As a Customer Expert (CE), you will utilize positive language to interact with Spanish-speaking customers across three primary channels: inbound calls, chat, and email.
- Consultative Sales: Help users navigate the online storefront. You will follow a scripted framework to uncover customer desires, compare devices, and successfully close the sale.
- E-Commerce Service: Provide top-tier after-sales support. You will manage logistic and shipping scenarios, taking charge when packages are delayed or when a customer needs to cancel or return an order.
- Dual Expertise: You will begin your journey focusing on either sales or service, and then transition into mandatory cross-skilling after 30 days to become a master of both tracks.
Requirements
- Language Power: C1 fluency or native-level Spanish, with a B2 level of English for training comprehension.
- Digital Agility: Comfortable using computers, navigating MS Office, and maintaining a typing speed of 25+ words per minute with an accuracy score of 80% or higher.
- Vibe: A tech-friendly personality who thrives in a metrics-driven environment and loves working with a diverse, international crowd. No previous experience is required!
Performance Metrics (How You'll Shine)
Our dedicated team leads will provide weekly SGT, VDC, and refresher training sessions to help you master three core KPIs:
- TMS: Driving top-tier customer satisfaction scores.
- BCR: Maximizing booked call rates through professional consultation.
- FCR: Resolving client scenarios efficiently during the first interaction.
Benefits
- Health and Well-being: Stay covered with private health insurance starting from day one, look after your mind with 24/7 access to psychological counseling, and enjoy regular wellness activities organized for the team.
- Career Growth: Benefit from a comprehensive, fully paid initial training period and clear pathways to unlock future opportunities in Senior Specialist or Management positions.
- Relocation Package: Full assistance making the move to Athens, Greece.
- Gradual Onboarding: We don't throw you into the deep end. You will have a dedicated 1-week nesting period with internal assessments and a comfortable 50% call-handling workload to get your feet wet.
- Thrive in Culture: Work alongside a premium brand, participate in massive global product launches, and enjoy potential part-time options down the line (subject to operations approval).