Night Shift Customer Support Agent – Live & Work in Malta (iGaming)
Some people run on coffee.
Others run on moonlight.
If you’re sharp at night, experienced in customer support, and want an international career in iGaming, this is your lane.
We’re hiring for an established iGaming company in Malta, one of Europe’s main hubs for online gaming, tech, and international careers.
Why Malta?
This isn’t just a job location, it’s a lifestyle shift.
Living in Malta means:
- Mediterranean climate
- Sea views, beaches & after-work swims
- International community
- English-speaking environment
- Easy travel across Europe
- Huge social scene within iGaming & tech
You work nights. You enjoy days most people sit in offices for.
Why this role is perfect for night owls
This is a night shift position after training. Ideal if you:
✔ Focus better in the evening
✔ Like calmer, more independent shifts
✔ Prefer a different rhythm than the 9–5 world
✔ Want daytime freedom in Malta
Training is done during daytime hours — then you move into night operations.
You need previous experience in customer support.
We’re looking for people who already know how to:
- Work with live chat, email and customer cases
- Handle multiple conversations at once
- Stay professional in fast-paced environments
- Understand service, systems and customer responsibility
Experience in iGaming is a big plus.
What you’ll be doing
You’ll be the first point of contact for players via:
- Live chat
You’ll handle:
- Account questions
- Player verification (KYC) & document processing
- Payments & account-related queries
- Responsible Gaming situations
- Identifying suspicious behaviour
- Investigating issues and providing solutions
You’ll also:
- Escalate complex or sensitive cases
- Spot risks and unusual activity
- Promote relevant services where appropriate
- Deliver first-contact resolution whenever possible
This role combines customer care, security awareness, and problem-solving.
Requirements
- Fluent English + Norwegian
- Proven experience in customer support (chat/email based)
- Comfortable working night shifts
- Good judgment and attention to detail
- Ability to work independently
- Calm, structured communication style
Benefits
Why iGaming experience matters
This role gives exposure to:
- Payments & digital platforms
- Compliance & KYC processes
- Responsible Gaming
- Security and fraud awareness
These skills are highly transferable inside the industry — many people grow into Fraud, Compliance, Payments, VIP or Senior roles from here.
What’s included
- Relocation support within the EU
- Night shift allowance
- Health insurance
- Commute allowance
- Access to gym, sauna & recovery facilities
- International, close-knit team
- Real responsibility from the start
This role is for you if:
You already know customer support
You want to work in iGaming
You prefer nights over mornings
You want an international life in Malta
Not everyone thrives at night.
But if you do, this is a strong career move.