Join Next Job Abroad as a Norwegian Speaking Customer Support Agent in the exhilarating world of iGaming in Malta! This position offers a unique opportunity to combine your customer service skills with your passion for gaming, all while enjoying life on a beautiful Mediterranean island. As a vital member of our support team, you will assist Norwegian-speaking players, ensuring they have a seamless and enjoyable gaming experience.
Your role as a Customer Support Agent includes addressing customer inquiries, troubleshooting issues, and providing informative guidance across multiple communication channels. If you are friendly, communicative, and service-oriented, this could be the perfect role for you. Plus, we provide a relocation package to help you settle into your new life in Malta!
Responsibilities
- Deliver exceptional customer support via chat, email, and phone to Norwegian-speaking clients.
- Resolve customer queries and issues in a timely and professional manner.
- Inform and educate customers about our products and gaming services.
- Collaborate effectively with team members to maintain high service standards.
- Document and track customer interactions using our CRM system.
- Gather and report customer feedback to assist in service enhancements.
- Engage in ongoing training to improve service skills and product knowledge.
Requirements
- Fluency in Norwegian and proficiency in English; knowledge of additional languages is a plus.
- Previous experience in customer support or a related field is advantageous.
- Excellent communication and interpersonal skills with a strong focus on customer satisfaction.
- Ability to multitask and remain calm under pressure.
- Familiarity with CRM software and customer support platforms is desirable.
- Willingness to relocate to Malta and embrace a new culture.
- A passion for gaming and understanding of the iGaming sector is a significant advantage.
Benefits
- Career growth opportunities in a renowned iGaming company.
- International & diverse work environment.
- Competitive performance bonuses.
- Enjoy a lower cost of living in Malta, a beautiful Mediterranean island known for its rich history, vibrant culture, and stunning landscapes.
- Yearly salary €26.000 excluding bonuses.
- Health care benefits and numerous other discounts.
- Fully paid training by certified instructors.
- State of the art premises, providing a great working environment with relaxing break areas.
- Special events as well as community & social responsibility initiatives.
- Work for a Great Place to Work-Certified Company.
- Relocation package (reviewed case by case)
- This is more than just a job, it’s an opportunity to build a strong career, represent a world-renowned brand, and enjoy a high quality of life in one of the most beautiful locations in Europe!