Next Job Abroad is thrilled to offer a wonderful opportunity for a German Speaking Customer Service Representative in the picturesque island of Malta. If you have a passion for helping others and enjoy working in a dynamic environment, this role is perfect for you! In this position, you will assist our German-speaking customers with their inquiries, ensuring they receive top-notch support and a memorable gaming experience.
With our fully paid relocation package, you can kickstart your new adventure in Malta while advancing your career in the fast-growing iGaming industry.
Responsibilities
- Provide excellent customer service to German-speaking clients via live chat, email, and phone support.
- Assist customers with questions about their gaming accounts, promotions, and any technical issues.
- Efficiently resolve customer inquiries to ensure satisfaction.
- Document customer interactions accurately in our systems.
- Work closely with other teams to enhance the customer experience.
- Stay updated on product knowledge and industry trends to provide informed support.
Requirements
- Fluency in German and proficiency in English; additional language skills are an asset.
- Prior experience in customer service, preferably within the iGaming sector.
- Strong communication and interpersonal skills.
- Ability to work effectively under pressure in a busy environment.
- Excellent problem-solving skills with a focus on customer satisfaction.
- Familiarity with customer support software and CRM systems is beneficial.
- Willingness to relocate to Malta and embrace a new lifestyle.
Benefits
- Career growth opportunities in a renowned company.
- International & diverse work environment.
- Competitive performance bonuses.
- Enjoy a lower cost of living in Malta, a beautiful Mediterranean island known for its rich history, vibrant culture, and stunning landscapes.
- Hybrid working setup.
- Yearly salary €24.000 excluding bonuses.
- Health care benefits and numerous other discounts.
- Fully paid training by certified instructors.
- State of the art premises, providing a great working environment with relaxing break areas.
- Special events as well as community & social responsibility initiatives.
- Work for a Great Place to Work-Certified Company.
- Relocation package (Flight & all inclusive Hotel stay)
- This is more than just a job, it’s an opportunity to build a strong career, represent a world-renowned brand, and enjoy a high quality of life in one of the most beautiful locations in Europe!