Ready to add a massive global brand to your resume while living a stone's throw from the Mediterranean? We are hiring French-speaking Customer Experts to move to vibrant Athens! In this role, you’ll support the online community of an iconic American tech company famous for its sleek hardware and ecosystem. If you are enthusiastic, love sleek technology, and have an adventurous spirit, we want you in our Athens hub.
What You'll Do (The Day-to-Day)
Representing our premium Online Store project, you will deliver exceptional service to French-speaking customers via inbound lines, email, and live chat.
- Inbound Sales Journeys: Follow a supportive scripted process to help customers identify exactly what they need, helping them choose and purchase luxury devices and tech accessories.
- Service & Problem Solving: Provide vital after-sales support by resolving customer complaints, handling order returns/cancellations, and tracking delayed shipments.
- Cross-Skilling: After your first 30 days, you will be trained to seamlessly manage both sales and service interactions on demand, turning you into a highly versatile customer expert.
Requirements
- Language Capabilities: Native or C1-level French, alongside a B2 English level to handle corporate communications and onboarding training.
- Technical Benchmarks: Competency with basic PC systems and MS Office. You must be able to type $\ge25$ words per minute with an accuracy rating of 80%. Familiarity with iOS and MacOS is considered a distinct advantage.
- Communication Style: Strict adherence to the client's demand for positive language and top-tier professionalism. No prior experience is required!
Performance Metrics (How You'll Shine)
With the help of our daily coaching, you will hit and maintain essential e-commerce milestones:
- TMS: Delivering a world-class customer satisfaction experience.
- BCR: Ensuring client sales requests are successfully booked.
- FCR: Eliminating repeat issues by resolving inquiries during the first contact.
Benefits
- Health and Well-being: We have you covered with comprehensive private health insurance from day one, round-the-clock 24/7 access to psychological counseling, and regular wellness activities to stay balanced.
- Career Growth: Take advantage of a comprehensive, fully paid training program to launch your career, alongside excellent, clear pathways to step up into Senior Specialist or Management roles.
- Mediterranean Relocation: Complete assistance making your move to Athens, Greece.
- Structured Nesting Period: A 1-week nesting timeline that includes internal assessments and a 50% call-handling volume limit to help you transition smoothly into production.
- Seasonal Excitement: Be part of a massive team during our thrilling peak seasons, which include summer ramp-ups, the Back To School campaign, product launches, Black Friday, and the holidays!