Hey there! Next Job Abroad is thrilled to invite applications for the role of Dutch Speaking Content Moderation/Customer Service Agent in stunning Malta! If you're passionate about helping people and ensuring a safe online environment, this might just be the perfect opportunity for you!
In this role, you’ll wear two hats: one as a content moderator, keeping our community guidelines in check, and the other as a friendly customer service agent, providing support to our Dutch-speaking customers. You will get to engage with our wonderful users, helping to create a positive online experience while having some fun in the beautiful Maltese sun!
Your Responsibilities
- Monitor and review user-generated content to ensure it meets our community standards.
- Provide awesome customer support via chat, email, and phone to our lovely Dutch-speaking clients.
- Be the go-to person for resolving customer inquiries and issues with a smile.
- Team up with your colleagues to refine our moderation processes and improve user experiences.
- Keep an accurate record of customer interactions and moderation tasks.
- Share your insights to help enhance our services and user satisfaction.
- Stay updated on best practices in content moderation and customer service.
Requirements
- Fluency in Dutch and a strong command of English; any additional languages are a bonus!
- Experience in customer service or content moderation is a plus.
- A keen eye for detail and a knack for analyzing content.
- Great communication skills and a friendly attitude.
- Ability to juggle multiple tasks and think on your feet in a busy environment.
- Familiarity with CRM tools and moderation software is beneficial.
- Willingness to embrace living and working in Malta and enjoy all it has to offer!
- A genuine interest in content moderation and online safety will be much appreciated.
Benefits
- Career growth opportunities in a renowned iGaming company.
- International & diverse work environment.
- Competitive performance bonuses.
- Enjoy a lower cost of living in Malta, a beautiful Mediterranean island known for its rich history, vibrant culture, and stunning landscapes.
- Yearly salary €26.000 excluding bonuses.
- Health care benefits and numerous other discounts.
- Fully paid training by certified instructors.
- State of the art premises, providing a great working environment with relaxing break areas.
- Special events as well as community & social responsibility initiatives.
- Work for a Great Place to Work-Certified Company.
- Relocation package (reviewed case by case)
- This is more than just a job, it’s an opportunity to build a strong career, represent a world-renowned brand, and enjoy a high quality of life in one of the most beautiful locations in Europe!