Next Job Abroad is on the lookout for a Dutch Speaking Content Moderation/Customer Service Agent to join our dynamic team in the picturesque setting of Malta! This role offers an exciting opportunity to engage in both content moderation and provide top-tier customer service to our Dutch-speaking users, ensuring a positive experience across our platforms.
As a Content Moderation/Customer Service Agent, you will be responsible for reviewing user-generated content to ensure compliance with our guidelines, while also delivering outstanding support to customers encountering issues. If you possess a keen eye for detail and a commitment to excellent service, this position is perfect for you!
Responsibilities
- Evaluate and moderate user content to ensure adherence to community standards.
- Offer exceptional customer support via chat, email, and phone to our Dutch-speaking audience.
- Efficiently resolve customer inquiries and issues in a friendly and professional manner.
- Collaborate with team members to enhance the overall user experience.
- Maintain accurate records of customer interactions and moderation activities.
- Provide feedback on user trends and moderation process improvements.
- Keep updated on best practices within the content moderation and customer service sphere.
Requirements
- Fluency in Dutch and strong command of English; knowledge of additional languages is a plus.
- Experience in a customer service or content moderation role is advantageous.
- Exceptional attention to detail and strong analytical skills.
- Excellent verbal and written communication skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Familiarity with CRM systems and content moderation tools is beneficial.
- Willingness to relocate to Malta and embrace new experiences.
- Strong interest in online safety and content moderation is an advantage.
Benefits
- Career growth opportunities in a renowned iGaming company.
- International & diverse work environment.
- Competitive performance bonuses.
- Enjoy a lower cost of living in Malta, a beautiful Mediterranean island known for its rich history, vibrant culture, and stunning landscapes.
- Yearly salary €26.000 excluding bonuses.
- Health care benefits and numerous other discounts.
- Fully paid training by certified instructors.
- State of the art premises, providing a great working environment with relaxing break areas.
- Special events as well as community & social responsibility initiatives.
- Work for a Great Place to Work-Certified Company.
- Relocation package (reviewed case by case)
- This is more than just a job, it’s an opportunity to build a strong career, represent a world-renowned brand, and enjoy a high quality of life in one of the most beautiful locations in Europe!