Mercier Consultancy is seeking enthusiastic German Speaking Travel Customer Support Associates to join our dedicated team for Booking.com in the stunning surroundings of Greece! In this role, you will serve as a key point of contact for German-speaking travelers, providing outstanding customer support and ensuring they have a seamless and enjoyable experience during their travels.
As a Travel Customer Support Associate, your primary responsibilities will include assisting customers with their bookings, answering inquiries, and resolving any issues they may encounter. Your passion for travel and fluency in Germanwill be instrumental in delivering personalized service to our clients.
Responsibilities
- Provide support to German-speaking clients regarding their travel inquiries via phone, email, and chat
- Assist customers in the booking process and offer solutions to their travel-related questions
- Effectively resolve issues related to reservations, changes, or cancellations
- Maintain accurate records of customer interactions using our systems
- Collaborate with other teams to improve the overall customer experience
- Inform clients about travel options and services offered by Booking.com
- Gather customer feedback to drive service improvements
Requirements
- Fluency in German and English, both spoken and written
- Excellent communication and interpersonal skills
- Previous experience in customer service or travel support is advantageous
- Strong problem-solving skills with attention to detail
- Warm and welcoming personality with a focus on customer satisfaction
- Ability to thrive in a fast-paced environment while managing various inquiries
- Desire to learn about the travel industry and enhance customer service abilities
Benefits
Competitive Monthly Salary
Monthly Performance Bonus
Fully Paid Relocation Package ( Flight, Transfer and Hotel )
Fully Paid Training
And More...