Mercier Consultancy Group is seeking a Czech Reservations Agent to join their team supporting Booking.com operations in Greece. This role offers free accommodation, making it an ideal opportunity for candidates looking to work abroad in a dynamic and supportive environment.
Key Responsibilities
- Assist Czech-speaking customers with accommodation bookings through phone, email, and chat.
- Provide accurate and comprehensive information about properties, prices, and Booking.com policies.
- Manage booking amendments, cancellations, and special requests efficiently.
- Resolve customer inquiries and issues promptly and professionally to ensure a positive experience.
- Keep detailed records of customer interactions and bookings using Booking.com's reservation system.
- Collaborate with team members to achieve high standards of customer service and satisfaction.
Requirements
- Fluency in Czech (spoken and written) is essential; proficiency in English is mandatory
- Experience in customer service or related roles is preferred.
- Strong communication and interpersonal skills.
- Ability to handle challenging situations calmly and effectively.
- Willingness to relocate and adapt to life in Greece.
- Positive attitude towards learning and professional growth in a multicultural setting.
Benefits
- Fully Paid Relocation Package
- Competitive monthly Salary
- Monthly Performance Bonus
- Fully Paid Training
- Health Insurance
- 2 Extra Salaries Per Year
- And Much More...