The Head of Business Excellence is responsible for driving operational excellence across the organization by overseeing governance, process compliance, service reviews, and audits. This role ensures that all functions, including product development, project implementation, maintenance support, and back-office operations, adhere to high standards of process efficiency, compliance, and service quality. The Head of Business Excellence will also lead continuous improvement initiatives to enhance processes and deliver greater value to the business.
Requirements
Qualifications:
· Education: Bachelor’s degree in Information Technology, Business Administration, or related fields.
· Experience: Minimum of 10 years of experience in various process and governance roles such as process improvement, PMO, CMMi, PCQA, audit, or business excellence roles.
· Desired Certifications: Relevant certifications in CMMi, ITIL, COBIT, quality management, PMP, Agile, SAFE, process governance, or continuous improvement methodologies (e.g., Lean Six Sigma, PMP).
Skills and Competencies:
· In-depth understanding of process governance, service reviews, and audit practices.
· Process Governance: Expertise in developing and maintaining governance frameworks across multiple business areas.
· Audit and Compliance: Strong background in conducting service reviews and audits to ensure compliance with standards and regulatory requirements.
· Operational Excellence: Proven ability to drive continuous improvement and embed a culture of excellence in service delivery.