Join Us! At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us! Role Overview As a Technical Delivery Manager in the Google Operations Center, you'll play a critical role in overseeing the development and delivery of our essential internal tools and applications. You'll collaborate closely with engineering leads, product managers, and stakeholders across Google to define project scope, manage timelines, mitigate risks, and ensure successful execution. If you have a proven track record of delivering impactful solutions, a deep understanding of software development lifecycles, and exceptional communication and leadership skills, we encourage you to apply! Position Responsibilities Organizational Leadership: Manage and develop a team of Team Leads. Provide regular coaching, mentoring, and performance management to elevate their leadership capabilities and support their career growth. Workflow Oversight: Serve as the focal point of contact for internal and external project queries, ensuring that the team’s actions remain in synergy with broader business goals. Strategic Alignment: Ensure the development teams' work aligns with the overall strategic goals and roadmap of the Google Operations Center. This includes understanding the big picture and translating it into actionable plans for the teams. Cross-Team Coordination: Work with domain experts, SWE, UX, and PM to translate project requirements into technical tasks. Risk Management and Mitigation: Proactively identify and assess potential risks that could impact project delivery, develop mitigation strategies, and escalate issues as needed to ensure timely resolution. Dependency Management: Identify and manage dependencies between different projects and teams, ensuring that roadblocks are removed and projects are delivered efficiently. Process Optimization: Continuously analyze and improve development processes, workflows, and tools to enhance efficiency, productivity, and overall team performance. This could involve implementing Agile best practices, refining communication channels, or introducing new technologies. Minimum Requirements Experience: 12y+ in technical project management, with a focus on maintenance & core development with multiple dev models like agile / scrum / waterfall. People Management: 7y+ people management experience involving performance management . Strong Experience in Project Planning and Scheduling, Team Coordination, Stakeholder Management, Risk Management, Resource Management, and Quality Assurance Excellent organizational skills to track project / scrum timelines, roadmaps, and deliverables. Strong Experience in end to end Software Development Life Cycle Experience with multiple full lifecycles from Design & Architecture through Development, Testing, Deployment and Debugging production issues. Preferred Qualifications Having as many of these specific qualifications is a plus, but transferable skills/experiences may be equally valuable: Bachelor's degree in Computer Science, a related technical field, or equivalent practical experience. Strong experience in SQL, Regex, database concepts. 5y+ experience using GIT based continuous integration & delivery Experience with Cloud Computing platforms such as GCP, Azure, AWS Experience in Middleware development/design (remote procedure call based, publish subscribe based, etc…) Benefits We support you with competitive wages and with comprehensive health care including medical, dental and vision coverage We support your family with gender-neutral baby bonding leave, 26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums Employees who work onsite can enjoy free meals and snacks, and fun onsite experiences Information collected and processed as part of your Google Operations Center (GOC) jobs profile, and any job applications you choose to submit, is subject to GOC's Applicant and Candidate Privacy Policy. Google Operations Center (GOC) is committed to equal employment opportunities regardless of race, creed, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status or any other basis protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. To ensure a barrier-free interview, please mention any required assistance or specific arrangements in your application and confirm them with your recruiter. To all recruitment agencies: Google Operations Center (GOC) does not accept agency resumes. Please do not forward resumes to our jobs alias, GOC employees, or any other organization location. GOC is not responsible for any fees related to unsolicited resumes. Thanks for your interest in this opportunity! Our recruitment team will contact you if your profile is a good fit for the role. If you don't hear from us within 2-3 weeks, please consider your application unsuccessful at this time. We value your patience throughout this time. For any questions, feel free to reach out to us at goc-candidate-global@googleoperationscenter.com. Join us in building something special at GOC, where we’re creating the best possible journey for our customers and employees. Google Operations Center is a unique company of problem-solvers, partnering with Google to provide support to their users and customers. We believe an amazing customer experience begins with an amazing culture, and we help you be your best through leadership that listens, a culture of growth, and resources for wellbeing. With locations from North America to Asia, we hope you'll explore opportunities in your corner of the world. Search jobs

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