Join Us! At Google Operations Center we help Google users and customers solve problems and achieve their goals—all while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us! Role Overview: As a Tech Process Specialist you will help build the next generation of internal tools for our team using Salesforce managing and configuring Salesforce environments to ensure optimal performance and user satisfaction, and aligning Salesforce strategy with business goals to drive continuous improvement. Position Responsibilities: Responsible for creating and managing user accounts, profiles, roles, and permissions within Salesforce platform Develop and maintain workflows, process builder, flows and approval processes and create and manage custom reports, dashboards, and analytics. Maintain data security through effective access controls and sharing rules. Develop and maintain advanced Salesforce skills, including Apex, Visualforce, and Lightning components. Import, update, and ensure data quality using data loader tools. Customize Salesforce objects, fields, page layouts, and record types to meet business needs. Manage and configure Salesforce environments and exposure to Salesforce OOTB (Out of the box) functionalities Conduct regular system maintenance tasks, including backups and updates. Monitor system health and troubleshoot issues promptly and Stay updated with Salesforce releases, new features, and best practices. Provide ongoing support and training to Salesforce users and Create and maintain user documentation and training materials. Assist users with troubleshooting and resolving Salesforce issues. Testing the stability and functionality of the application. Hands on Experience on package installation , SSO setup. Strong background in Salesforce Sharing model , Metadata usage. Hands on experience on Case to email , web to lead. Data operations incl. Bulk data import, cleanup, update or deletions using ETL tools , Google drive etc. Minimum Qualifications: 5+ solid experience as a Salesforce Administrator in Sales, Service, Community clouds for a user base greater than 1000 users. Preferred Certified in Salesforce Administrator and Platform App Builder Proficiency in Salesforce administration, including user management, data management, and customization. Strong understanding of Salesforce best practices and system integrations. Excellent problem-solving skills and attention to detail. Excellent verbal and written communication Solid ability to gather, document and execute detailed specifications from high level requirements with little supervision. Preferred Qualifications: BA/BS degree or equivalent practical experience. Expertise in Customer/user facing. Exposure to Apex, LWC , Data loader , ETL tools , SOQL , SOSL. 3 years experience using GIT based continuous integration & delivery, Changesets , deployment Tools. Benefits We support you with competitive wages and with comprehensive health care including medical, dental and vision coverage We support your family with gender-neutral baby bonding leave, 26 week birth-parent maternity leave, and generous life, accident and disability insurance minimums Employees who work onsite can enjoy free meals and snacks, and fun onsite experiences Information collected and processed as part of your Google Operations Center (GOC) jobs profile, and any job applications you choose to submit, is subject to GOC's Applicant and Candidate Privacy Policy. Google Operations Center (GOC) is committed to equal employment opportunities regardless of race, creed, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or veteran status or any other basis protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. To ensure a barrier-free interview, please mention any required assistance or specific arrangements in your application and confirm them with your recruiter. To all recruitment agencies: Google Operations Center (GOC) does not accept agency resumes. Please do not forward resumes to our jobs alias, GOC employees, or any other organization location. GOC is not responsible for any fees related to unsolicited resumes. Thanks for your interest in this opportunity! Our recruitment team will contact you if your profile is a good fit for the role. If you don't hear from us within 2-3 weeks, please consider your application unsuccessful at this time. We value your patience throughout this time. For any questions, feel free to reach out to us at goc-candidate-global@googleoperationscenter.com. Join us in building something special at GOC, where we’re creating the best possible journey for our customers and employees. Google Operations Center is a unique company of problem-solvers, partnering with Google to provide support to their users and customers. We believe an amazing customer experience begins with an amazing culture, and we help you be your best through leadership that listens, a culture of growth, and resources for wellbeing. With locations from North America to Asia, we hope you'll explore opportunities in your corner of the world. Search jobs

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