About the Role The Senior People Services Coordinator plays a pivotal role in overseeing and executing key human resources functions that support the organization's operations, with minimal supervision. This position calls for a high level of professionalism, attention to detail, and expertise in HR processes and systems. You will collaborate closely with HR leadership, HR business partners, department managers, and employees to ensure seamless HR operations and an exceptional employee experience. This role is onsite at our Farmington, CT location with the possibility of one remote day per week may be available once fully up to speed Salary Range: $60,618 – $87,896 based on years of related experience and internal equity considerations What You'll Contribute HR Inquiry Management Serve as a point of contact for HR inquiries via phone, email, and Workday Help Case tracking. Respond promptly and professionally to employee and manager questions about HR policies, procedures, benefits, and general HR topics, providing timely and effective resolution. Manage the Workday Help Case system to ensure SLAs are met for the People Services team. Collaborate with HR Centers of Excellence (COEs) and SMEs to resolve HR-related issues and discrepancies. Respond to complex Tier 2 HR requests with timely and accurate answers. Fulfill requests for personnel files (onsite or electronic) in adherence with policy. HR Transaction Processing Process HR onboarding transactions. Provide timely communication to candidates and Talent Acquisition partners throughout the recruiting cycle. Ensure data integrity and an understanding of relevant laws, regulations, and company policies. Support new hires in community onboarding, from relocation and housing needs to integration into the various JAX communities. Assist with People Services reporting and analytics by compiling data and generating reports. Employee Lifecycle Support Facilitate onboarding for new hires and non-employees, including coordinating and conducting orientation sessions (virtual and onsite). Assist with offboarding activities, such as conducting exit interviews, supporting the termination checklist, and coordinating final paychecks and the exit process. Support employee mobility initiatives, including transfers and relocation assistance. HR Support Generate standard and ad-hoc HR reports to support business needs, compliance requirements, trends, and data analytics. Identify opportunities for process improvements and system enhancements to optimize HR functionality. Participate in HR projects and initiatives, such as Workday updates and releases, project implementations, policy development, and employee engagement programs. Serve as Workday Help Administrator: update case types, manage the knowledge base, and create continuous learning opportunities for the People Services team. Assist with employee relations matters, including investigations. Employee Experience Attend quarterly onsite HR Road Shows at each campus to promote initiatives, build awareness, and provide support. Serve as site lead/coordinator for employee events and activities, including facilitating team members and the site committee. Promote a supportive and inclusive work environment that helps maintain positive employee relations. Support employees and partner with HRBPs on Employee Relations matters. What You Bring Requirements High School diploma or GED Associate's or Bachelor's degree preferred. (a combination of education and experience will be considered). 3+ years (5 years preferred) of experience in a same or similar role. Experience working effectively in a fast-paced team environment under high-volume, tight-deadline conditions. Proficiency in MS Word and Outlook. Solid understanding of HR principles, practices, and regulations. Strong interpersonal, professional, and relationship-building skills, with the ability to maintain a positive and professional demeanor and work effectively with a diverse workforce. Excellent communication skills. Strong attention to detail and organizational skills. Ability to maintain confidentiality and handle sensitive information with discretion. Self-motivated, proactive, and dedicated, with a track record of taking initiative and following through. An enthusiastic, agile team player who offers innovative and constructive ideas to improve team success and efficiency. Experience with Excel, PowerPoint, or HR-related software such as Workday is preferred. HR certification. Physical Demands: Primarily sedentary; sitting most of the time with brief periods of standing or walking; occasional lifting up to 10 lbs. About JAX: The Jackson Laboratory is an independent, nonprofit biomedical research institution with a National Cancer Institute-designated Cancer Center and nearly 3,000 employees in locations across the United States (Maine, Connecticut, California, New York, Florida), Japan and China. Its mission is to discover precise genomic solutions for disease and empower the global biomedical community in the shared quest to improve human health. Founded in 1929, JAX applies over nine decades of expertise in genetics to increase understanding of human disease, advancing treatments and cures for cancer, neurological and immune disorders, diabetes, aging and heart disease. It models and interprets genomic complexity, integrates basic research with clinical application, educates current and future scientists, and provides critical data, tools and services to the global biomedical community. For more information, please visit www.jax.org. EEO Statement: The Jackson Laboratory provides equal employment opportunities to all employees and applicants for employment in all job classifications without regard to race, color, religion, age, mental disability, physical disability, medical condition, gender, sexual orientation, genetic information, ancestry, marital status, national origin, veteran status, and other classifications protected by applicable state and local non-discrimination laws. Bar Harbor: The Jackson Laboratory's 43-acre scenic Bar Harbor campus is nestled between the Gulf of Maine and the mountains of Acadia National Park. Some of the best hiking and biking in the world (over 50 square miles of mountains, lakes, views, and dramatic coastline) is accessible from our campus. We are one mile from downtown Bar Harbor, which offers a vibrant downtown district with a plethora of restaurants, shops, museums, and galleries. Ellsworth: The Charles E. Hewett Center in Ellsworth, Maine, is a state-of-the-art facility that serves researchers world wide. The facility represents the culmination of nine decades of unmatched experience and leadership in breeding and caring for laboratory mice. Ellsworth, Maine, is one of Maine’s fastest growing cities. With a growth rate of nearly 20%, Ellsworth is a bustling year-round community and acts as a hub for surrounding towns. It is located nearby Acadia National Park and hosts numerous special events, concerts and festivals each year. Residents have access to fabulous shopping, recreation, museums, galleries, and dining at a variety of independent restaurants. Farmington: JAX Genomic Medicine is transforming medicine by improving patient care, lowering costs, and increasing life span and health span. JAX Genomic Medicine’s research focuses on the complex genetic causes of disease and on the development of genomic solutions tailored to each person's unique genetic makeup. JAX Genomic Medicine sits on a 17-acre site on the campus of the University of Connecticut Health Center. The 183,500-square-foot facility opened in the fall of 2014. Now, it houses over 300 biomedical researchers, technicians, and support staff in state-of-the-art computing facilities and laboratories. In Connecticut, JAX resides in the scenic town of Farmington, in the state’s capitol region. The Hartford region, which offers some of the best public schools in the country, is made up of both bigger cities and smaller, charming historic New England towns. JAX Genomic Medicine is also geographically located within 2 hours of Boston and New York and is close to multiple transportation systems, including bus lines, highways, railroads and international airports. Sacramento: The JAX® Mice, Clinical and Research Services facility is located in Sacramento, the state capital of California. Sacramento is less than a two-hour drive from San Francisco, Napa Valley, and scenic Lake Tahoe, and a short flight to both Los Angeles and Orange County. Sacramento is the birthplace of the nation’s Farm to Fork movement, and offers excellent restaurants, gastro-pubs, wineries, theaters, and museums. Outdoor activities are plentiful: Boating, white water rafting, and riding the scenic bicycle trails are popular. Housing and other costs of living are more affordable in Sacramento and its surrounding suburbs than in most other neighboring areas in the North Bay, making Sacramento one of the hottest housing markets in the country year after year. Augusta: JAX’s Maine Cancer Genomics Initiative (MCGI) is located in Augusta, Maine, in the Harold Alfond Center for Cancer Care (HACCC), at Maine General Hospital. It began operations in 2016 with three overarching goals: to provide cancer genomic testing for Maine cancer patients; to develop and deliver physician education about clinical genomic cancer diagnostics; and to build a network in Maine of oncology practices conducting studies in genomic medicine.

Senior People Services Coordinator.

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