EMPLOYER: The Jackson Laboratory POSITION: Senior Application Administrator DUTIES: The Senior Application Administrator designs and develops system software in an Agile and ITIL environment, with a focus on the ServiceNow software IT service management platform. The primary responsibilities for the position include analyzing user needs and developing solutions for the ServiceNow software platform, applying principles and techniques of computer science, engineering, and mathematical analysis; providing day-to-day support and maintenance of the ServiceNow platform which might include working on platform upgrades/functional updates, analyzing log files, configuring file changes, updating installation and configuration documents as well as performing validation/testing and performing technical issue/problem resolution support; triaging and diagnosing process and technical issues with end users; updating software or enhancing existing software capabilities; documenting, tracking, and monitoring incidents to ensure timely resolution; developing administrative and support knowledge of ServiceNow and other ITSM processes, systems, and services; monitoring the health of the system; administration and debugging tasks; researching and preparing a response plan for any messages sent from ServiceNow; building ad-hoc reports and dashboards; conducting requirements gathering sessions with JAX stakeholders as needed to ensure business process/requirements are considered for new Catalog Request Items and other software system enhancements; completing software development work for basic stories as approved in Azure DevOps; conducting show back and managing UAT with stakeholders as needed; assisting with rollout and transition into the production of new components delivered by the ServiceNow project team; participating in the annual upgrade project; coordinating UAT and required upgrade tasks and scheduling; supporting changes and releases through adherence to Change Management and our agile methodology (Azure DevOps); assisting in the application technology planning, including new deployments, future needs, and systems integration; and providing suggestions for and participating in process improvement and performance measures. RATE OF PAY: Between $85,987 and $143,962/year. REQUIREMENTS: Bachelor’s Degree in Computer Science, Software Engineering, Computer Engineering, or a related field; 2 years of prior experience with ServiceNow software development in an ITIL and Agile environment, ServiceNow administration and support; Java development; JavaEE technologies and components (e.g. JSP, C, C++); SQL and RDBMS experience (Oracle, DB2 or MS SQL Server); tools and libraries like: Docker or Crystal Reports; Agile development methodologies; implementation experience of IT Service Management (ITSM) frameworks; and ITIL best practice processes. ADDRESS OF EMPLOYMENT: This position is based at The Jackson Laboratory, 600 Main Street, Bar Harbor, ME 04609 with option to telecommute (U.S. only). About JAX: The Jackson Laboratory is an independent, nonprofit biomedical research institution with a National Cancer Institute-designated Cancer Center and nearly 3,000 employees in locations across the United States (Maine, Connecticut, California, New York, Florida), Japan and China. Its mission is to discover precise genomic solutions for disease and empower the global biomedical community in the shared quest to improve human health. Founded in 1929, JAX applies over nine decades of expertise in genetics to increase understanding of human disease, advancing treatments and cures for cancer, neurological and immune disorders, diabetes, aging and heart disease. It models and interprets genomic complexity, integrates basic research with clinical application, educates current and future scientists, and provides critical data, tools and services to the global biomedical community. For more information, please visit www.jax.org. EEO Statement: The Jackson Laboratory provides equal employment opportunities to all employees and applicants for employment in all job classifications without regard to race, color, religion, age, mental disability, physical disability, medical condition, gender, sexual orientation, genetic information, ancestry, marital status, national origin, veteran status, and other classifications protected by applicable state and local non-discrimination laws. Bar Harbor: The Jackson Laboratory's 43-acre scenic Bar Harbor campus is nestled between the Gulf of Maine and the mountains of Acadia National Park. Some of the best hiking and biking in the world (over 50 square miles of mountains, lakes, views, and dramatic coastline) is accessible from our campus. We are one mile from downtown Bar Harbor, which offers a vibrant downtown district with a plethora of restaurants, shops, museums, and galleries. Ellsworth: The Charles E. Hewett Center in Ellsworth, Maine, is a state-of-the-art facility that serves researchers world wide. The facility represents the culmination of nine decades of unmatched experience and leadership in breeding and caring for laboratory mice. Ellsworth, Maine, is one of Maine’s fastest growing cities. With a growth rate of nearly 20%, Ellsworth is a bustling year-round community and acts as a hub for surrounding towns. It is located nearby Acadia National Park and hosts numerous special events, concerts and festivals each year. Residents have access to fabulous shopping, recreation, museums, galleries, and dining at a variety of independent restaurants. Farmington: JAX Genomic Medicine is transforming medicine by improving patient care, lowering costs, and increasing life span and health span. JAX Genomic Medicine’s research focuses on the complex genetic causes of disease and on the development of genomic solutions tailored to each person's unique genetic makeup. JAX Genomic Medicine sits on a 17-acre site on the campus of the University of Connecticut Health Center. The 183,500-square-foot facility opened in the fall of 2014. Now, it houses over 300 biomedical researchers, technicians, and support staff in state-of-the-art computing facilities and laboratories. In Connecticut, JAX resides in the scenic town of Farmington, in the state’s capitol region. The Hartford region, which offers some of the best public schools in the country, is made up of both bigger cities and smaller, charming historic New England towns. JAX Genomic Medicine is also geographically located within 2 hours of Boston and New York and is close to multiple transportation systems, including bus lines, highways, railroads and international airports. Sacramento: The JAX® Mice, Clinical and Research Services facility is located in Sacramento, the state capital of California. Sacramento is less than a two-hour drive from San Francisco, Napa Valley, and scenic Lake Tahoe, and a short flight to both Los Angeles and Orange County. Sacramento is the birthplace of the nation’s Farm to Fork movement, and offers excellent restaurants, gastro-pubs, wineries, theaters, and museums. Outdoor activities are plentiful: Boating, white water rafting, and riding the scenic bicycle trails are popular. Housing and other costs of living are more affordable in Sacramento and its surrounding suburbs than in most other neighboring areas in the North Bay, making Sacramento one of the hottest housing markets in the country year after year. Augusta: JAX’s Maine Cancer Genomics Initiative (MCGI) is located in Augusta, Maine, in the Harold Alfond Center for Cancer Care (HACCC), at Maine General Hospital. It began operations in 2016 with three overarching goals: to provide cancer genomic testing for Maine cancer patients; to develop and deliver physician education about clinical genomic cancer diagnostics; and to build a network in Maine of oncology practices conducting studies in genomic medicine.

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