About Centric Software: Centric Software® is a global leader, providing an innovative and AI-enabled product-concept-to-commercialization platform for retailers, brands and manufacturers of all sizes. We equip retail, fashion, luxury, footwear, outdoor, home and consumer goods brands with pioneering best-of-breed solutions to plan, design, develop, source, comply, buy, make, price, allocate, sell and replenish products. Our technology powers brands to streamline processes, drive efficiency and operate with confidence in an ever-changing market. Our story is one of rapid growth, bold ideas and extraordinary opportunities. We’re here to challenge the status quo—and we’re looking for brilliant people who want to do the same. No matter where you are in the world, this is your chance to be part of something exceptional. Job Responsibilities Coordinate cloud upgrades, software patch rollouts, and system maintenance in collaboration with our Support and Cloud Operations teams Communicate proactively with customers about maintenance windows, security updates, and product enhancements Track and manage technical project timelines and deliverables using internal tools (e.g., JIRA) Serve as a liaison between departments to ensure smooth, on-time project execution Assist in internal process improvements and documentation Participate in structured training programs to gain technical knowledge and product expertise Support project managers in customer-related activities and planning What You’ll Gain Deep understanding of Centric PLM — the #1 global PLM software Exposure to cloud infrastructure, SaaS operations, and enterprise client communications Hands-on experience in technical coordination and project support Collaboration with cross-functional teams across time zones A clear growth path into roles in Technical Support, Customer Success, Professional Services, Consulting, and more We’re Looking For Someone Who Has strong communication skills, both written and verbal Is organized, detail-oriented, and able to manage multiple priorities Is curious, adaptable, and eager to grow in a technical environment Has a basic understanding of or interest in SaaS, enterprise software, or cloud platforms Is comfortable working independently in a remote setting Is located in the U.S. or Canada, with one hire ideally on the East Coast and one in Mountain or Pacific time zones Career Path & Evaluation Candidates showing strong performance, engagement, and product understanding may be offered a full-time role as a Technical Support Specialist (Level 1) Future Opportunities: Long-term paths into Pre-Sales, Professional Services, Consulting, Customer Success, and beyond Centric Software provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status or genetic information. Join Centric Software®, where digital transformation meets real-world impact. We design and deliver next-generation solutions that empower the world’s leading retailers, brands and manufacturers in fashion, luxury, footwear, outdoor, home, food & beverage, cosmetics & personal care and multi-category retail—to become smarter, leaner and more sustainable. Our philosophy is simple: attract the best customers by building the best solutions—crafted by the best teams across the globe. Together, we push boundaries, transform industries and shape the future of how products are made, launched and managed.

Technical Support Specialist Level 1.

more at Centricsoftware.

Senior Software Engineer

Atlassian Administrator & Platform SME

Solution Architect, Retail Planning

similar roles.

Water IT Technical Support Analyst II – Utility Billing System