Uniphore is the Business AI company. Our sovereign, composable and secure AI platform connects enterprise data, fine-tunes AI models and deploys agentic AI across the enterprise. We empower every worker to boost productivity and help businesses grow faster, operate smarter and reduce costs. Trusted by more than 2,000 businesses globally, and recognized on the Deloitte Fast 500, Uniphore delivers on the promise of AI as a transformative force for business. Job Description: Key Responsibilities Lead QA strategy and roadmap for Uniphore’s AI and SaaS platforms, driving continuous improvements in automation, coverage, and release quality. Design and implement scalable automation frameworks for API, UI, and data validation testing. Expertise using AI tools for automation. Partner with Data Science and Engineering teams to validate AI/ML workflows, analytics pipelines, and model integration within production environments. Lead efforts in performance, security, and regression testing, ensuring Uniphore’s enterprise platforms deliver reliability at scale. Perform root cause and trend analysis to identify process gaps and recommend automation or process enhancements. Document QA processes, release notes, and best practices in Confluence / Jira and maintain alignment with Agile/SAFe practices. Ensure end-to-end testing coverage across microservices, APIs, mobile, and web-based solutions in a multi-tenant cloud environment. Qualifications Bachelor’s degree in Computer Science, Engineering 9+ years of experience in Software Quality Assurance, including significant automation experience. Expert-level proficiency in at least one programming language (e.g., Java, Python, JavaScript, TypeScript). Ability to understand complex features, write quality test cases, and automation test scripts with the right level of validation and assertions. Strong hands-on experience creating and maintain custom test automation frameworks Experience testing complex systems for end-to-end, longevity, reliability, migration, and performance testing. Experience using building and deploying AI testing strategies for foundation models, prompt engineering, fine-tuning, Retrieval-Augmented Generation (RAG) or Generative AI frameworks (LangChain, Guidance etc) Deep understanding of CI/CD workflows and tools (e.g., Jenkins, GitHub Actions, GitLab CI, CircleCI). Proven ability to understand complex, distributed systems and design test strategies for them Excellent analytical, debugging, and problem-solving skills. Preferred Skills Familiarity with microservices architectures and related testing methodologies. Experience with performance/load testing tools (JMeter, Gatling, k6). Hands on experience with cloud platforms (GCP/AWS/Azure). Familiarity with at least one of them is ideal. Experience working in Agile/Scrum environments. Prior mentorship or leadership experience in QA teams. Prior experience of testing data driven applications. Location preference: India - Bangalore, India - Chennai Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. For more information on how Uniphore uses AI to unify—and humanize—every enterprise experience, please visit www.uniphore.com. At Uniphore, we are building the defining Enterprise AI and automation platform to propel the planet’s most engaging customer and employee experiences. We need your help.

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