· As a member of the customer team you will be in charge of all activities related to generating insights needed to our business decision making.
· You will be owning the reports and dashboards of the customer team and will be the main interlocutor with data analyst and business stakeholders
· You will be working closely with the business stakeholders to analyze our activities in order to support the decision making process.
· You will proactively make your own deep dives into the data in order to improve company understanding of customer behaviors and potential business opportunities.
· You will “get your hands dirty” by also working with BI to produce meaningful data points
· Connect with business stakeholders to generate customers initiatives to ‘win new’, ‘retain’ and ‘win back’ customers, hypothesis testing and rollout
Requirements
· Bachelor’s degree or higher in applied mathematics, economics, computer science or data analytics
· 3-5 years Experience in designing reports in business development, customer insights in retail omni-channels
· Strongly understand in retail business, customer research and integrate with business planning.
· Strongly experience in Large-scale data including customer, hierarchy, and transactional data
· Strong data-processing with Excel.
· Ability to apply logic, critical thinking and business acumen to her/his activity
· Ability to explain the logic used in generating specific measures or reports
· Experience using visualization tools (Tableau, Power BI) and statistical analysis tools (ie. Python, SAS or R) – is a plus
· Experience in digital customer experience in a high growth, fast paced environment
· Understanding of the Agile methodology a plus
· Ability to deep dive into a situation in order to understand the specific customer case behind a number (investigative mindset).
· Strong will to learn and to develop her/his approaches
· Self-motivated, well-organized, flexible and result oriented
· Has an open mind towards new ways of doing things