Key Responsibilities
Preventive Maintenance & Field Execution
· Execute assigned Quarterly, Semi-Annual, and Annual Preventive Maintenance activities on HITEC systems with moderate supervision or support as required.
· Perform electrical and mechanical inspections including rotating machine components, flywheel, couplings, sensors, batteries, filters, cooling system checks, torque procedures, and related service activities.
· Perform basic generator/engine inspections such as meter testing, fluid checks, belts, hoses, leaks, and visual condition checks. Deep engine/generator repairs remain performed by approved third-party vendors unless otherwise directed.
· Support corrective maintenance, emergency service, installation, overhaul, and project-related field activities.
· Prepare for assigned jobs by reviewing scope, procedures, parts, tools, PPE, documentation, travel plans, and customer requirements.
Troubleshooting & Diagnostics
· Perform basic electrical and mechanical troubleshooting using single-line diagrams, schematics, drawings, procedures, diagnostic tools, and technical documentation.
· Use monitoring, SCADA, PLC interfaces, QMS, logs, alarms, and operational status information to support troubleshooting with or without helpdesk assistance.
· Perform first-line fault analysis and escalate complex issues to the HITEC Helpdesk, Senior Technician, Field Service Manager, or other designated support resources.
· Demonstrate calm, methodical troubleshooting by stopping, thinking, verifying documentation, and understanding potential consequences before acting.
· Use the correct tool for the correct task and maintain awareness of workmanship quality.
Customer Communication & Professional Representation
· Communicate clearly with onsite customer representatives regarding findings, job status, delays, recommendations, and next steps within assigned authority.
· Represent HITEC professionally at all customer locations through conduct, appearance, preparedness, communication, and care for the customer site.
· Maintain awareness that customer confidence is strongly influenced by communication, professionalism, cleanliness, and follow-through.
· Demonstrate confidence without arrogance and seek support when additional technical or customer communication assistance is required.
Reporting, Documentation & Operational Discipline
· Complete service reports, checklists, photos, timecards, logs, expenses, and required documentation accurately and within required timelines.
· Follow HITEC documentation, JSOX, quality, safety, and internal reporting requirements.
· Maintain clean and organized work areas, vehicles, tools, test equipment, and job materials.
· Report daily progress, job quality, issues, risks, and completion status to the Field Service Manager or designated Service leadership.
· Support coordination with vendors by observing, documenting, and verifying completion of assigned vendor activities when directed.
Teamwork & Department Support
· Support Level 1 technicians, peers, senior technicians, coordinators, vendors, and managers to help work move forward.
· Supports the onboarding and development of less experienced technicians through professionalism, teamwork, knowledge sharing, and positive field support during OJT activities.”
· Contribute to a department-first culture where success is based on service execution, customer support, and company reputation rather than individual recognition.
· Demonstrate integrity and professionalism when work is missed, delayed, or reassigned; help resolve the issue without blame or negativity.
· Perform other duties as assigned in support of the Service organization.
Requirements
Required Qualifications
· High School Diploma or equivalent required.
· Valid driver's license required; must meet company driving requirements.
· Ability and willingness to travel frequently, including short notice travel when required.
· Minimum 6 months to 2 years of related electrical/mechanical maintenance, field service, military technical, industrial equipment, or equivalent experience preferred; equivalent training and demonstrated capability may be considered.
· Basic electrical background and/or mechanical knowledge required.
· Ability to read and interpret basic single-line diagrams, schematics, drawings, and technical documents.
· Ability to perform basic troubleshooting under moderate supervision.
· Strong communication, reporting, and documentation skills.
· Ability to work independently at remote customer sites with support and escalation resources available.
· Ability to work flexible schedules including nights, weekends, holidays, extended shifts, emergency support, and on-call assignments as business needs require.
· Ability to follow safety procedures while working around low- and medium-voltage equipment.
Preferred Qualifications
· Technical associate degree, trade school, vocational training, military technical training, or equivalent field experience.
· Experience with power generation equipment, generators, switchgear, controls, rotating equipment, industrial machines, or mission-critical systems.
· Familiarity with PLC interfaces, SCADA/monitoring systems, schematics, electrical troubleshooting, and service reporting systems.
· Prior customer-facing field service experience.
· Demonstrated history of reliability, preparedness, initiative, professional communication, and willingness to learn.
· Completion of HITEC Level 0 and Level 1 training or equivalent internal onboarding requirements.
Benefits
- Pay Range $43-$65 an hour based on experience.
- Guaranteed 40Hrs a week
- Provide Quarterly On-Call pay in addition to salary
- Travel Pay and Pier Diem
- Provided Health Care (Medical, Dental & Vision)
- Company Vehicle
- Retirement Plan with match
- Paid Time Off (Vacation, Sick & Holidays)
** In the Bay Area****