Resident Engineer This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE partner/customer office. Who We Are: Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE. Job Description: The Resident Engineer (RE) is a highly technical, customer‑facing role providing post‑sales, on‑site technical support for Juniper Networks products/solutions deployed within Charter Communications (Spectrum). This role partners closely with Charter’s Network Engineering, Architecture, and Operations teams to ensure high availability, scalability, and operational excellence across large‑scale service provider networks. The Resident Engineer develops deep technical expertise in the Juniper products deployed (and planned for deployment) within Charter’s network and delivers reactive and proactive operational support, design guidance, and best‑practice recommendations. Role Responsibilities: Provide day‑to‑day post‑sales operational support for production and pre‑production Charter network environments. Troubleshoot complex hardware, software, and network issues across large‑scale IP/MPLS infrastructures. Open, manage, and drive Juniper JTAC cases to resolution, including root cause analysis and corrective actions. Support Charter during critical incidents, outages, and escalation scenarios, communicating clearly with engineering, operations, and leadership teams. Conduct network information‑gathering workshops to understand Charter’s current network architecture, operational workflows, and future design requirements. Become deeply familiar with Charter’s organizational structure, engineering standards, and operational procedures. Provide guidance on network design evolution, capacity growth, and technology adoption aligned with Charter’s roadmap. Assist with major network upgrades, maintenance windows, migrations, and change events. Produce clear, concise written reports detailing project progress, network health assessments, identified issues, and remediation activities. Lead technology and operations workshops to review ongoing issues and JTAC case status and explain root causes, mitigations, and long‑term solutions. Train Charter engineering, implementation, and operations teams on configuration, monitoring and day‑to‑day operation of Juniper Networks platforms. Assess overall network health and stability across Juniper‑based environments. Develop and maintain fault isolation and diagnostic procedures. Create and review customer SOPs and MOPs to identify procedural gaps or anomalies that could result in network or service outages. Contribute to best‑practice policies and standards for Juniper product usage within Charter. Peer with other Resident Engineers to share lessons learned and reduce risk during network changes. Develop secondary expertise across additional Juniper product lines as required. Perform lab testing, certification, and integration of new hardware and major software releases prior to production deployment. Develop and maintain automation scripts to reduce operational toil, improve consistency and accuracy, and accelerate troubleshooting and provisioning. Write and support Python‑based automation tools for configuration validation, health checks. Assist Charter engineering and operations teams in adopting network automation tools. Contribute to documentation and internal tooling repositories supporting ongoing automation initiatives. Required Background and Qualifications: 5+ years of hands‑on design, deployment, and operational experience in large‑scale service provider or MSO networks. Experience in supporting major network transformations, upgrades, or expansions. Strong experience with JUNOS CLI. Large‑scale hands‑on experience with: MX, QFX, EX, ACX and PTX platforms Strong understanding of service provider networking technologies, including: TCP/IP and MPLS fundamentals Routing protocols: OSPF, IS‑IS, BGP MPLS‑TE, RSVP, LDP IPv4 / IPv6 BGP routing policy and peering VPN technologies: L3VPN, VPLS, MVPN Ethernet switching, 802.1Q QoS / Class of Service Hands‑on experience with Scripting – Python and Juniper PyEZ. Ability to design automation solutions that integrate with existing operational workflows. Excellent communication skills during high‑pressure outage or escalation scenarios. Ability to present complex technical topics to engineering, operations, and executive audiences. Strong customer‑facing skills with a collaborative, consultative approach. Ability to translate business and technical requirements into practical, scalable network solutions. Expert-level Technical Certifications: JNCIS, JNCIP, JNCIE, CCNP, and CCIE a strong Accessibility HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here. Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability. What We Can Offer You: Health & Wellbeing We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing. Personal & Professional Development We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division. Unconditional Inclusion We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. Let's Stay Connected: Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE. #unitedstates Job: Engineering Job Level: TCP_03 "The expected salary/wage range for this position is provided below. Actual offer may vary from this range based upon geographic location, work experience, education/training, and/or skill level. – United States of America: Annual Salary USD 84,400 - 194,200 in North Carolina The listed salary range reflects base salary. Variable incentives may also be offered." Information about employee benefits offered in the US can be found at https://myhperewards.com/main/new-hire-enrollment.html HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity. Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities. HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories. Recruitment Fraud Alert We have become aware of an increase in fraudulent recruitment activities in which individuals impersonate our company or authorized recruitment agencies to offer fake employment opportunities. These scams may occur through false websites, emails, social media, or chat-based applications and often aim to obtain personal information or money. Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge a candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process. We also never request personal information such as back account details, Social Security numbers, or national IDs via social media or chat applications. All legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual’s own risk, and HPE disclaims legal liability for any resulting damages. If you suspect recruitment fraud, do not share personal information or make any payments and report the incident to your local authorities immediately. Hewlett Packard Enterprise Technology innovation that fosters business transformation. We Are In the Acceleration Business We help customers use technology to slash the time it takes to turn ideas into value. In turn, they transform industries, markets and lives. Some of our customers run traditional IT environments. Most are transitioning to a secure, cloud-enabled, mobile-friendly infrastructure. Many rely on a combination of both. Wherever they are in that journey, we provide the technology and solutions to help them succeed. Standards of Business Conduct (SBC) The Hewlett Packard Enterprise Standards of Business Conduct (SBC) embody the fundamental principles that govern our ethical and legal obligations to Hewlett Packard Enterprise. They pertain not only to our conduct within the company but also to conduct involving our customers, channel partners, suppliers and competitors. Read more about how we win the right way. Equal Opportunity Employer (EEO) Hewlett Packard Enterprise provides equal employment opportunity to any employee or applicant without regard to sex, gender, color, race, ethnicity, religion, creed, national origin, ancestry, citizenship, age, marital status, sexual orientation, gender identity and expression, physical or mental disability, medical condition, pregnancy, protected veteran status, uniformed service status, familial status, genetic information, political affiliation, or any other characteristic protected by federal, state, or local law. If you’d like more information about your EEO right as an applicant under the law, please click here: Know Your Rights. Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law - Supplement E-Verify (US & PR only) HPE is an E-Verify employer. E-Verify is an Internet-based system that compares information from an employee's Form I-9, Employment Eligibility Verification, to data from U.S. Department of Homeland Security and Social Security Administration records to confirm the employment eligibility of all newly hired employees. For more information click here. Accessibility HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here. Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability. Disclosure of Sensitive Personal Data Please ensure the resume you submit to us does not include any sensitive personal data. Sensitive personal data includes data revealing information about your racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, health, sex life or sexual orientation. To the extent the resume you submit does contain this type of personal data, you consent to the storing and processing of this data by HPE for the purpose of reviewing and managing your application.

Resident Engineer.

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