Xillium Professional Services is an operations company serving US healthcare providers through virtual medical assistant services. Our work helps clients deliver consistent support through scalable, high-quality service models, with a focus on dependable service and strong patient support.
As a Spanish Bilingual Virtual Medical Assistant, you will help support healthcare teams by contributing to patient-facing virtual services in a fast-paced medical practice environment. This role is well suited to someone who is confident communicating clearly in both Spanish and English, comfortable working across digital systems, and motivated by providing reliable support that helps care teams and patients stay connected.
Requirements
- Graduate of BS Nursing or any Allied Health course is preferred.
- Non-health backgrounds are acceptable, provided you are proficient in Spanish
- Background in healthcare accounts, clinics, or hospital support environments is required.
- Proficient in both English and Spanish (written and spoken).
- Willing and able to work fixed night shifts aligned to US client coverage needs (9pm-6am).
- Experience providing patient-facing virtual support.
What Makes You Awesome:
- Strong English communication skills (written and spoken)
- Bilingual proficiency in Spanish and English is required.
- Tech-savvy and comfortable navigating digital systems used for virtual medical support is a plus.
- Experience using electronic medical records (EMRs) is a plus.
- Experience using Google Workspace and email management is a plus.
Benefits
Competitive Pay
- Annual salary: 540000-1080000 PHP/year
- Paid training
- Annual salary increase
- 10% night differential & holiday pay
- Attendance bonus
- Career advancement & incentives
Health & Protection
- Free HMO after training
- 1 free dependent (Year 1)
- Up to 2 dependents (under 5 years tenure)
- HMO upgrade at Year 5
- SSS, PAG-IBIG, PhilHealth
Paid Time Off
- Service Incentive Leave (prorated)
- Sick & Vacation Leave
- Bereavement, Maternity/Paternity
- Solo Parent & Gynecologic Leave
- Tiered leave credits
- Convertible leave credits
Financial & Long-Term Benefits
- 13th month pay (June & December release)
- No-interest cash advance (after 1 year, subject to conditions)
- FWD retirement fund (Year 4 eligible, Year 7 fully covered)
- Year-end performance incentive
- Milestone recognition packages
Work Environment
- Company equipment + IT support
- Work-life balance
- Performance appraisal
- Continuous learning
- Inclusive, values-driven leadership