Company Profile:
Our client is a privately owned, dynamic business, focused on providing home appliance solutions to retailers, consumers, and business-to-business customers.
They take care of the complete supply chain, from product sourcing and factory management to home delivery and everything in between. They take the headache out of getting the right product to the right place at the right time.
They pride themselves on working closely with their licensed partners across a number of product categories and are the exclusive license holder of the Russell Hobbs brand for Microwaves, Large Appliances, Floorcare, Heating, Cooling, and Air Treatment.
Their licensed ranges include George Foreman BBQs, Rangemaster Small Appliances, and a variety of Heating, Cooling, and Air Treatment products under the Zanussi brand.
They also have a portfolio of their own brands, which offers the flexibility to react quickly to ever-changing customer needs and market trends.
They have been delighting retailers with exceptional service and innovative solutions for over 12 years. Their energetic team boasts vast experience working in this sector across both the UK and China.
Job Purpose
To help analyse the commercial performance of Direct-to-Consumer (D2C) Trading and produce the reports to the Head of Department/Directors.
To work closely in the Trading team with plans for routes to market and stock management.
To help plan and implement promotions and pricing on Direct-to-Consumer platforms.
To provide administration support in relation to Direct to Consumer platforms and commercial reports.
To complete other miscellaneous activities that are deemed appropriate for the role of a Trading Administrator to support the efficient operation of The Group.
Key Responsibilities and Accountabilities
Commercial Reporting
- Have a thorough understanding of the commercial calculations in Trading and Business Plans to ensure reports are full and accurate.
- To manage inputting that relates to the commercial reports and be responsible in producing selected commercial reports on a weekly basis and upon request.
- Work with the Commercial team to monitor and analyse actual performance against forecasts.
- To create new reporting files upon request and regularly audit files to ensure the accuracy of commercial calculations.
- Continuously strive for and suggest improvements that benefit the Department and The Group.
Content Management and Administration
- To assist the Content Admin team with new products on all appropriate platforms, with a focus on Direct-to-Consumer specific content.
- Ensure all administration forms in relation to listings are completed for our internal Systems.
- Audit listings to ensure they meet the high standards of Direct-to-Consumer content.
- To help with analysing competitor listings to ensure the business remains competitive.
Market Platforms
- To update pricing and listings on D2C platforms in line with short- and long-term strategies.
- To continuously monitor sales rank and competitors on D2C platforms.
- To liaise with D2C contacts where necessary to ensure the smooth running of the platforms.
- Miscellaneous tasks
- To help Customer Engagement with reviews, feedback and content changes where needed.
- To provide administration support in relation to the running of the department.
Requirements
Must-Have Skills/Qualification
- At least 2 years of relevant experience in administrative support, account support, reporting, or a similar role.
- Strong Microsoft Excel skills, including VLOOKUP, PivotTables, and data analysis.
- Proficiency in Microsoft Outlook and PowerPoint.
- Strong analytical skills and attention to detail when handling data and preparing reports.
- Ability to maintain accurate records, databases, price lists, and promotional plans.
- Ability to work with deadlines and manage multiple administrative tasks.
- Willingness to work from 9:00 AM to 5:00 PM UK time.
Advantageous:
- Previous experience in account support or account management.
- Experience working with international clients, companies, or remote teams.
- Exposure to supplier coordination, customer relationship support, and partnership administration.
- Experience preparing sales and KPI reports and analyzing product performance.
- Familiarity with pricing, rebates, discounts, sales-out allowances, and cost analysis.
- Experience with due diligence, stock coordination, and resolving customer issues.
- Advanced Excel skills, including Power Query.
- Bachelor's degree or equivalent educational qualification.
Soft Skills
- Customer-focused, with a strong commitment to service delivery excellence.
- Excellent communication and interpersonal skills for coordinating with internal teams and external stakeholders.
- Strong organizational and time management skills.
- Commercially minded, with the ability to understand business needs and priorities.
- Proactive and detail-oriented, with a commitment to accuracy.
- Reliable and results-driven, with a strong sense of ownership and follow-through.
- Team player with a positive attitude and willingness to support team goals.
- Adaptable and committed to continuous improvement of processes.
Job Type: Full-Time Permanent
Schedule: Monday – Friday, 2PM (PHT)
Location: Permanent Work-From-Home
Industry: Retail and Distribution