Company Profile:
Our client is a leading distributor of consumer electronics and home appliances segment across Australia and New Zealand. Operating from 2 main divisions: B2C and B2B channels, they partner with global brands to introduce products to market across leading retailers.
As part of their continued growth, they are expanding their team in the Philippines and are looking for a passionate, skilled, self-driven, and collaborative Order Management Associate to join their dynamic team.
This is an excellent opportunity for someone looking to grow their career and enhance their skills within a diverse and supportive environment.
Duties & Responsibilities:
• Process incoming purchase orders from assigned shared inboxes, customer portals, spreadsheets and other approved order channels in the required priority order.
• Create accurate sales orders using the correct customer and delivery location, customer reference, SKU, quantity, warehouse and delivery details.
• Check each source purchase order against the information entered before progressing the order.
• Progress orders through the required stages and complete the required downstream fulfilment steps as applicable.
• Maintain clear ownership of work by moving purchase orders and related messages to the correct in-progress or completed folder and following the team's agreed workflow.
• Confirm that orders have passed successfully from to the relevant fulfilment system and promptly investigate orders that are missing, rejected, duplicated or not progressing as expected.
• Monitor assigned orders through dispatch and delivery, update tracking information where required, and progress completed orders in accordance with the approved process.
• Complete manual order entry within two business days unless the order has been reprioritized or cannot proceed because of a documented issue.
• Identify urgent, unusual or time-sensitive orders and act promptly so that they are not overlooked among higher-volume work.
• Escalate incomplete information, pricing or stock discrepancies, system errors and any other issue that cannot be resolved independently. Do not leave an order unresolved
• because the next step is unclear.
• Use Microsoft Excel confidently for daily operational work, including opening and navigating large reports, applying and clearing filters, sorting data, searching for order numbers, and hiding or unhiding columns.
• Follow current procedures and work instructions, and correct identified errors promptly.
• Support other order-management priorities when volumes or operational requirements change, and perform other reasonable duties as assigned.
Requirements
• At least 6 months of experience in order management, sales administration, customer service, data entry, logistics, back-office operations, or a similar administrative role.
• Experience processing customer orders, purchase orders, invoices, or other transactional documents is an advantage.
• Strong attention to detail and a high level of accuracy when entering and checking information.
• Good English communication skills, both written and verbal.
• Comfortable working with multiple tasks, priorities, and deadlines in a high-volume environment.
• Basic to intermediate proficiency in Microsoft Excel, including sorting, filtering, searching for information, and navigating large spreadsheets.
• Able to follow established procedures, work instructions, and team workflows consistently.
• Strong organizational and time-management skills, with the ability to monitor tasks through to completion.
• Proactive in identifying errors, missing information, discrepancies, and potential delays, and knows when to escalate issues.
• Reliable, accountable, and willing to take ownership of assigned orders and tasks.
• Good problem-solving skills and the confidence to ask questions or seek clarification when the next step is unclear.
• Positive attitude and good character, with the ability to work cooperatively and build good working relationships within the team.
• Willing to support changing operational priorities and take on other reasonable tasks when required.