Helpshift is a SaaS platform that enables companies to provide a seamless customer support experience within the app! We are installed on over 2 billion devices and serve over 900 Million active users every month while enabling over ~7 Million conversations every month. You will work on projects that impact these conversations in order to bring maximum value to the consumer.
As Sr. Engineering Manager, you will get a chance to work with and manage a technically rigorous but fun team of engineers. Our engineers are product minded (https://blog.pragmaticengineer.com/the-product-minded-engineer/) and take deep care about shipping quality features and maintaining our systems. Please check out our Engineering Blog: Helpshift Engineering to get a sense of all the interesting work going on at Helpshift.
About the role:
- You will be leading the team responsible for workflow enhancements like chatbots and auto-assignment systems while integrating with AI features.
- Evaluate software solutions and system performance, as well as supervising the software development team.
- Lead the team in working towards the stability, scalability and resiliency of the Helpshift platform
- Manage the development, deployment, and integration of software solutions.
- Strive to improve performance, efficiency and sustainability of product.
- Advocate on behalf of team members
- Demonstrate patience and use effective explanations when mentoring junior software developers.
- Plan and execute strategies for completing projects on time.
- Determine the need for training and talent development.
- Hire team members and contractors.
- Display strong work ethics. Be a team player with a strong sense of ownership and collaboration.
- Collaborate with other team leaders and departments.
Requirements
Qualifications:
- Bachelor's degree in software engineering, computer science, information systems, information technology, or similar.
- 5+ years of experience in software development.
- 3+ years experience in team management.
- Ability to mentor junior software developers, as well as to collaborate with all stakeholders.
- Leadership, team building, and mentoring skills
- Exceptional interpersonal and communication skills.
- In-depth knowledge of at least one programming language such as Java, Clojure, Python or JavaScript.
- Production experience of systems using Elasticsearch, Kafka, Redis
- Ability to keep up with software industry trends and innovation.
Nice to have:
- Have experience in managing a team of 10+ engineers
- Proficiency in documenting processes and monitoring performance metrics.
- Knowledge of functional programming is a plus. (We use Clojure)
- Experience in working with any one of MongoDB, Redis, Elasticsearch, Kafka or Postgresql at scale is good to have.