A rapidly growing luxury Western lifestyle retailer is seeking an accomplished General Manager to lead its San Antonio store.
This is a highly visible leadership opportunity for someone who combines strong retail business acumen with exceptional people leadership, sales ability and a passion for delivering a personalized luxury customer experience. The General Manager will operate the store with an ownership mindset, taking responsibility for its commercial performance, team, customer relationships and day-to-day operations.
Responsibilities
- Take ownership of store sales, profitability, payroll, inventory and operational performance.
- Deliver an elevated, highly personalized customer experience.
- Build a strong clienteling culture that encourages loyalty, referrals and repeat business.
- Recruit, coach, motivate and retain a high-performing sales and support team.
- Establish clear goals and monitor conversion, average transaction value, units per transaction and individual performance.
- Analyze sales trends and take timely action to improve results.
- Maintain exceptional merchandising, presentation, organization and product-care standards.
- Develop relationships and partnerships within the Houston community.
- Ensure the team can confidently communicate the craftsmanship and stories behind the merchandise.
- Build a culture of accountability, teamwork, trust and recognition.
Requirements
- Demonstrated retail management experience, ideally within luxury, premium or high-touch specialty retail.
- Proven success leading, coaching and developing retail sales teams.
- Strong commercial understanding of sales, payroll, inventory and store performance.
- Experience building customer relationships and developing a clienteling culture.
- Entrepreneurial, results-oriented mindset with ownership of outcomes.
- Confident decision-making and problem-solving ability.
- Excellent communication, organization and leadership skills.
- Ability to work on-site, including evenings, weekends, holidays and peak retail periods.
- An appreciation of luxury craftsmanship, fashion or the Western lifestyle.
- Western retail experience is preferred.
- Bi-Lingual - both spoken English & Spanish.
Benefits
- Base salary of $80,000.
- Relocation assistance available.
- Approximately 80% of employee healthcare coverage paid by the employer.
- 10 days of annual paid time off, with potential flexibility.
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