Job Title: Customer Service Representative / Admin Assistant
Location: Remote | South America
Schedule: Flexible
Salary: $8 - $10 per hour ($1,280 - $1,600) Negotiable based on experience
Lago is seeking a dedicated and organized Customer Service Representative / Admin Assistant to join our dynamic team. In this dual-role position, you will be responsible for providing exceptional customer service while also assisting with administrative tasks to ensure the smooth operation of our business.
As a key member of our team, you will handle customer inquiries, manage communications, and support various administrative functions to enhance operational efficiency.
Key Responsibilities
- Respond promptly to customer inquiries via email, phone, and chat, providing accurate and helpful information.
- Process orders, returns, and refunds in accordance with company policies.
- Assist in maintaining customer records and databases to ensure accurate and up-to-date information.
- Coordinate with different departments to resolve customer issues and inquiries effectively.
- Perform administrative tasks such as scheduling appointments, data entry, and document preparation.
- Support the management team in preparing reports and analyzing customer feedback.
Nice to have
- Experience supporting remote teams or in an international company.
- Familiarity with CRM or project management tools.
- Basic knowledge of workflow automation or process documentation.
Requirements
- 3+ years of experience in customer service, administrative support, or related roles.
- Strong written and verbal communication skills in English.
- High attention to detail and the ability to manage multiple tasks simultaneously.
- Comfortable using Google Workspace (Sheets, Docs, Gmail) or similar tools.
- Reliable internet connection and a quiet work environment suitable for remote work.
Benefits
- Remote Work: Work from anywhere—our team is global, and we value work-life balance.
- Growth Opportunities: As a key player i you’ll have the chance to shape your role and grow with us.
- Innovative Culture: Join a team that is passionate about leveraging data to solve challenges and drive success in a rapidly evolving market.
As part of our recruitment process, all candidates will be kindly asked to agree to Lago’s Confidentiality and Non-Circumvention Agreement. This ensures a respectful and professional experience for everyone involved.