Hire Resolve is assisting hospitality organisations in hiring experienced hospitality professionals for a range of mid–senior level opportunities across Germany. This is a multi-role hiring campaign spanning several functions within the sector, including hotel and venue operations, food & beverage leadership, guest experience, events/banqueting, and commercial or revenue performance. These opportunities are suited to professionals ready to broaden their scope, lead teams, and progress toward senior leadership roles (e.g., Head of Department, Operations Manager, Cluster Manager, or General Manager level) as performance and business needs align.
Key Responsibilities
- Lead day-to-day hospitality operations across accommodation, F&B outlets, banqueting/events, and/or multi-department environments to deliver service and financial targets
- Drive guest experience standards, quality assurance, and service recovery processes to strengthen satisfaction, reputation, and repeat business
- Manage team leadership including staffing plans, rota/scheduling, coaching, training, and performance management
- Oversee budgets, forecasting, and cost controls (including personnel costs, procurement, and waste reduction) while maintaining service quality
- Implement SOPs, brand standards, and compliance processes aligned with German workplace expectations, including occupational health and safety practices
- Maintain food safety and hygiene standards where relevant, including audit readiness and supplier compliance
- Collaborate with commercial, sales, and revenue functions to improve occupancy, ADR/RevPAR (where applicable), covers, and overall profitability
- Manage vendor performance, inventory/stock controls, and operational readiness for peak periods and major functions
- Produce operational reporting, track KPIs, and lead continuous improvement initiatives across service, productivity, and quality
- Support strategic initiatives such as new openings, refurbishments, or turnaround programmes depending on assignment
Requirements
- Relevant qualification preferred (Hospitality Management, Business, or a related discipline); equivalent experience is considered
- 5–12+ years of progressive hospitality experience (hotels, serviced apartments, restaurants, venues, leisure, or multi-site operations)
- Proven leadership capability with experience managing teams and delivering consistent service standards in customer-facing environments
- Strong commercial and operational acumen across budgeting, forecasting, personnel planning, and KPI-driven decision-making
- Familiarity with hospitality systems and reporting tools (e.g., PMS, POS, RMS, CRM, scheduling/workforce management platforms, and advanced Excel)
- Working knowledge of German employment practices and operational compliance expectations, including workplace health and safety requirements
- Strong communication skills in German and English (level requirements vary by role, location, and client-facing scope)
- Flexibility to support operational schedules, including weekends and public holidays, as required in hospitality
Benefits
- Private Health Insurance
- Pension Plan
- Paid Time Off
- Training & Development