Hire Resolve is assisting hospitality organisations in hiring experienced hospitality professionals for a range of mid–senior level opportunities across the Netherlands. This is a multi-role hiring campaign covering several functions within the sector, including hotel and venue operations, food & beverage leadership, guest experience, events/banqueting, and revenue performance. These opportunities suit professionals ready to broaden their scope, lead teams, and progress toward senior leadership roles (e.g., Department Head, Operations Manager, Cluster Manager, or General Manager level) as performance and business needs align.
Key Responsibilities
- Lead day-to-day hospitality operations across accommodation, F&B outlets, events, and/or multi-department environments to meet service and financial targets
- Drive guest experience standards, quality assurance, and service recovery processes to strengthen satisfaction and reputation
- Manage team leadership activities including coaching, workforce planning, scheduling, and performance management
- Oversee budgets, forecasting, and cost controls, including labour productivity and procurement efficiency, while maintaining service quality
- Implement SOPs, brand standards, and compliance processes aligned with Dutch workplace expectations, including Arbo (working conditions) and health & safety practices
- Maintain food safety and hygiene standards where relevant, supporting audit readiness and supplier compliance
- Partner with commercial and revenue functions to improve occupancy, ADR/RevPAR (where applicable), covers, and overall profitability
- Manage supplier relationships, inventory control, and operational readiness for peak periods and large-scale functions
- Produce operational reporting, track KPIs, and deliver continuous improvement initiatives across service, productivity, and quality
- Support strategic initiatives such as new openings, refurbishments, or turnaround programmes depending on assignment
Requirements
- Relevant qualification preferred (Hospitality Management, Business, or related discipline); equivalent experience is considered
- 5–12+ years of progressive hospitality experience (hotels, serviced apartments, restaurants, venues, leisure, or multi-site operations)
- Proven leadership capability, with experience managing teams and delivering consistent service standards
- Strong operational and commercial acumen across budgeting, forecasting, labour planning, and KPI-driven decision-making
- Familiarity with hospitality systems and reporting tools (e.g., PMS, POS, RMS, CRM, workforce/scheduling platforms, and advanced Excel)
- Working knowledge of Dutch employment practices and workplace compliance expectations, including Arbowet-aligned health & safety requirements
- Strong communication skills in English; Dutch is an advantage and may be required depending on client-facing scope and location
- Flexibility to support operational schedules, including weekends and public holidays where required
Benefits
- Private Health Insurance
- Pension Plan
- Paid Time Off
- Training & Development