IND Senior Staff Software Engineer - GCC020 We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future. Key Responsibilities Develop Algorithms that enable AI agents to perform tasks without step-by-step instructions. Design and implement agentic AI systems capable of autonomous decision-making, learning from experience, and adapting to dynamic goals and contexts Design and develop multi-agent frameworks using tools such as LangGraph, Crew AI, or Semantic Kernel to orchestrate intelligent workflows. Design and develop machine learning techniques that allow agents to learn from experience and adapt over time. Translate business requirements into agentic AI solutions. Collaborate with data scientists, software engineers, business stakeholders, and product teams to integrate AI solutions into production systems. Conduct context and prompt engineering using zero-shot, few-shot, and chain-of-thought techniques to enhance model performance and relevance. Optimize agents based on different models for performance, scalability, and accuracy. Ensure ethical AI practices and compliance with data privacy regulations. Document processes, models, and code for transparency and reproducibility. Conduct research and stay up to date with the latest advancements in AI/ML technologies. Required Skills & Experience Proficiency in programming languages such as Python, Java, or C++. Strong foundation in AI/ML algorithms, data structures, and software engineering principles. Understanding of cloud platforms (e.g., AWS, Azure, GCP) for deploying AI solutions. Familiarity with MLOps tools and practices (e.g., MLflow, Kubeflow, Docker for CI/CD). Solid knowledge of data structures, algorithms, and software engineering principles. Experience with agent orchestration, LLMOps, and model lifecycle management, vector search, information retrieval, graph algorithms and knowledge graph. Experience with version control systems (e.g., Git). Familiarity with agent orchestration platforms and enterprise integration. Strong problem-solving skills and ability to work independently and collaboratively. Preferred Skills & Experience Experience with natural language processing (NLP), computer vision, or reinforcement learning. Knowledge of generative AI and foundation models (e.g., Gemini, Claude). Experience with real-time inference systems and edge AI. Background in mathematics, statistics, or computational neuroscience. Understanding of LLM (Large Language Model) & LRM (Large Reasoning Model) Understanding of AI ethics, bias mitigation, and explainable AI. About Us | Our Culture | What It’s Like to Work Here Every day, a day to do right. Showing up for people isn’t just what we do. It’s who we are – and have been for more than 200 years. We’re devoted to finding innovative ways to serve our customers, communities and employees—continually asking ourselves what more we can do. Is our policy language as simple and inclusive as it can be? Can we better help businesses navigate our ever-changing world? What else can we do to destigmatize mental health in the workplace? Can we make our communities more equitable? That we can rise to the challenge of these questions is due in no small part to our company values that our employees have shaped and defined. And while how we contribute looks different for each of us, it’s these values that drive all of us to do more and to do better every day. About Us Our Culture What It’s Like to Work Here Perks & Benefits Legal Notice Accessibility Statement Producer Compensation EEO Privacy Policy California Privacy Policy Your California Privacy Choices International Privacy Policy Canadian Privacy Policy Unincorporated Areas of LA County, CA (Applicant Information) MA Applicant Notice Hartford India Prospective Personnel Privacy Notice Electronic Monitoring Policy

IND Senior Staff Software Engineer.

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