Job Description SUMMARY: The Academic Computing Specialist (ACS) works closely with faculty, staff, and students to ensure the classrooms and computers labs (public and departmental) provide an excellent instructional environment. Works to support the software and hardware needs for academic computing across the university campus. The Academic Computing Specialist (ATC) also works closely with other groups in Information Services (Help Desk, Media Support, Networking, Systems and Operations) to support and maintain academic computing. JOB DUTIES/RESPONSIBILITIES: Provide technical support and assistance to faculty, staff, and students with regards to software applications in academic environments to include Installation and configuration of general and departmental specific software, Diagnose and resolve issues related to software and/or hardware. Build, deploy, and maintain computer images for Windows, Mac, and Linux operating systems. Maintain comprehensive and accurate statistics for hardware inventory, software allocation and usage, lab and classroom usage. Track and coordinate assigned asset replacement cycles. Supervise and train student assistants. Assist the manager in providing communication to the university community about outage and upgrades (5%). Work directly with vendors for technical support of software and hardware (10%). Collaborate with other information services departments (Media Support Services, Help Desk, Networking, and System Groups) to create and provide quality academic computing environments. QUALIFICATIONS: Knowledge, skills & ability: Excellent skills in all phases of desktop management Ability to read, comprehend, produce, and maintain technical documentation Ability to work both independently and within groups Expert knowledge of Windows and Mac operating systems, certifications preferred Some knowledge of Linux operating systems Excellent listening, interpersonal, written and oral communication skills SUPERVISION EXERCISED: This position will oversee a group of student assistants that work in public labs and provide technical support to the Academic Computing Services staff. WORKING CONDITIONS/PHYSICAL EFFORT: This position will work extensively with computer hardware and software. Individual must be able to sit and read a computer screen for extended periods. Frequently required to walk across campus. Ability to safely lift and carry computer equipment weighing up to 40 pounds without assistance. Occasionally work after hours and weekends as required to meet project deadlines and respond to critical situations. Education & experience: Bachelor’s degree or equivalent in education and experience Experience in supporting a multi-user computer environment Familiarity with Windows, Mac, and Linux operating systems, LANS, Windows and MAC Servers, Wireless technologies Work Schedule: Full-time; Nonexempt position Monday-Friday 8:30AM-5:00PM Pay Structure: Pay Grade 6 Hourly ($24.26 to $32.14 per hour) Located just minutes from downtown Richmond, Virginia, the University of Richmond blends the intimacy of a small college with exceptional academic, research, and cultural opportunities usually found only at large institutions. The mission of the University of Richmond is to educate in an academically challenging, intellectually vibrant, and collaborative community dedicated to the holistic development of students and the production of scholarly and creative work. A Richmond education prepares students for lives of purpose, thoughtful inquiry, and responsible leadership in a diverse world. Our strategic priorities are academic excellence, belonging and community, access and affordability, well-being, and experiential learning and community engagement. These priorities, coupled with strong benefits, makes the University of Richmond an employer of choice in the Richmond area. UR is a private, highly selective, liberal arts university with a welcoming spirit that prizes diversity of experience and thought. With more than 60 undergraduate majors and an average undergraduate class size of 15 students, the University provides a collaborative learning and research environment unlike any other in higher education, offering students an extraordinary combination of the liberal arts with law, business, leadership studies, and continuing education. The University of Richmond ranks number 30 among the nation’s best liberal arts colleges by US News and World Report, one of many accolades that showcases Richmond as a premiere place to grow professionally and personally.

Academic Computing Specialist.

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