Register, schedule appointments, authorizations, and request medical records prior to all new patient appointments. Assists/coordinates patient appointments and follow up, focusing on the initial evaluation. Admits and completes financial paperwork and financial clearance for new and existing potential patients. Participates in clinic flow and efficiency data collection metrics and provides recommendations for process improvement. Must have excellent communication skills, including the ability to speak, read and write English proficiently. Must be comfortable with computers and medical terminology. In depth knowledge of all insurance types. Provides back-up to admitting coordinator as needed. Assists the office with clerical duties and other duties as assigned. Essential Duties: Clerical: Demonstrates accuracy and thoroughness in entering information into computer systems. Complete TAR requests, follow-up with Medical Groups and IPA's for follow-up visits. Assure all notes of verification, eligibility and authorizations are documented in medical records. Assists patients with all financial needs and assure when LOA's or contract issues arise that they are clear prior to the patient being seen. Schedules patient's evaluation and clinic appointments in a timely manner, and at the request of the physician, while accommodating patient's needs. This includes but not limited to: laboratories, diagnostic testing and consultations as needed. Patient Navigation/Customer Service/Patient Analytics/ Quality & Performance /Outreach: Acts as a liaison between USC and referring physicians by completing outreach activities including meeting with large referral sources on a monthly basis, visiting dialysis centers and assisting with producing marketing materials. Analyzes data in Cerner to track key patient statistics including time from referral to listing, total time to complete evaluation and patient satisfaction. Acts as a patient liaison and single point of contact for patients and caregivers and takes accountability for their patient experience. Utilizes courtesy, compassion, kindness and honesty while interacting with public, patients, and all clinic personnel. Greets patients in a courteous and professional manner. Participates in clinic flow and efficiency data collection metrics and provides documentation and recommendations for process improvement as well as participating in the implementation of new processes. Participates in Quality Management activities such as assisting Survey Readiness and analyzes quality data and makes recommendations for compliance. Under direction, refers patients to internal supportive care services: dietician, social worker, financial counselor, chaplain, etc. Educates and encourages patients on ways to keep and update their own plan of care and medical records. Escorts patients to other departments if needed, provides directions to other departments within USC system. Assists patients to overcome barriers to care, e.g. transportation, childcare, coordination of translation services, financial assistance by directing patients and caregivers to community resources and services. Facilitates communication between patient and caregivers, and all members of the care team, including physicians, nurses, lab, etc. Communicates all changes with patient and case information to all involved personnel. Works with various hospital personnel to resolve issues and accommodate patient. Teamwork/Collaboration: Demonstrates flexibility in covering other staff members for sick time, vacation, or leave of absence. Works independently and in a team setting. Maintains an open line of communication with management and other staff and always demonstrates a professional demeanor. Qualifications: Req High school or equivalent Pref Degree in related field OR Pref Degree in related field Pref 2 years Experience in acute care or ambulatory care setting. Pref Experience with financial clearance. Req Familiarity with Word processing, Microsoft Outlook. Req Analytical and problem-solving skills including ability to analyze patient data from multiple systems. Req Quality management skills including ability to identify quality metrics and tracking of complex regulatory requirements. Pref Knowledge of medical terminology. Pref Familiarity with GE Centricity Business, Cemer, PBAR and scheduling software. As part of Keck Medicine of USC, USC Verdugo Hills Hospital is the only community hospital in the Foothills area of Los Angeles backed by an academic medical center. With its 40-year legacy of personalized care from expert physicians, experienced nurses and a dedicated staff the community has come to know and trust, USC–VHH brings patients the latest medical advancements and 24/7 emergency services. Join this world-class team providing highly-specialized care, up-to-the-minute research and innovative clinical trials. The hourly rate range for this position is $25 - $39.69. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations, including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance, and with due consideration for patient and student safety. Please refer to the Background Screening Policy Appendix D for specific employment screen implications for the position for which you are applying. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at uschr@usc.edu. Inquiries will be treated as confidential to the extent permitted by law. Notice of Non-discrimination Employment Equity Read USC’s Clery Act Annual Security Report USC is a smoke-free environment Digital Accessibility If you are a current USC employee, please apply to this USC job posting in Workday by copying and pasting this link into your browser: https://wd5.myworkday.com/usc/d/inst/1$9925/9925$154994.htmld Keck Medicine of USC is the University of Southern California’s medical enterprise, one of only two university-based medical systems in the Los Angeles area. Keck Medicine combines academic excellence, world-class research and state-of-the-art facilities to provide highly specialized care for some of the most acute patients in the country. Our internationally renowned physicians and scientists provide world-class patient care at Keck Hospital of USC, USC Norris Cancer Hospital, USC Verdugo Hills Hospital, USC Arcadia Hospital and more than 100 unique clinics in Los Angeles, Orange, Kern, Tulare and Ventura counties. Keck Medical Center of USC, which includes Keck Hospital and USC Norris Cancer Hospital, is among the top 50 hospitals in the country in 8 specialties, as well as the top three hospitals in metro Los Angeles and top 10 hospitals in California, according to U.S. News & World Report’s 2024-25 Best Hospitals rankings. Application Help & Benefits If you need help during the application process, see our application help. For more information about our benefits, see What We Offer. Don't see the dream job you are looking for? Drop off your contact information and resume and we will reach out to you if we find the perfect fit!

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