Explain details and requirements related to attending a sales presentation to potential owners and verify that individuals meet eligibility requirements. Make sure all guests come to the gallery on Qualification. JOB SPECIFIC TASKS Support a team to make sure the arrival date & preview date are the same with the company system Make a Pre-Arrival call or email to confirm the arrival date & preview date always coordinate with the activation team for any changes in arrival, preview, or room upgrade. update the information to GRA/gallery regarding meet & greet on check-in process provide passport form to guest on check-in process or preview time welcoming guests on arrival & requalified to ensure all data valid make friendly reminder call to make sure the preview on time provide information area & facilities, make sure guest on satisfaction. anticipate guest needs & build rapport with guest address guest complaints & escalate to the manager when needed. Ensure Compliance with health & quality standards CANDIDATE PROFILE Minimum of HSK 4 of Mandarin proficiency Minimum of one (1) year of experience in administration, data entry, or a related field. Proficiency in English (additional language required for certain positions) Intermediate computer with proficiency in the use of Microsoft Office computer word-processing skills with specific knowledge of Microsoft Excel and Word Ability to work under pressure, manage multiple priorities, and be a self-starter. Ability to work within tight deadlines and meet targets. Proven ability to work in a team environment and interact with all levels of the organization. Excellent organizational and attention to detail skills. COMPETENCIES - Fundamental competencies required for accomplishing basic work activities Analytical Skills Learning Administration Organization Personal Attributes Integrity Positive Demeanor Dependability Stress Tolerance Adaptability/Flexibility Presentation Communications Listening Communication English Language Proficiency Applied Reading Interpersonal Skills Diversity Relations Teamwork Interpersonal Skills Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Where meaningful moments are made together. Our associates want more than fulfilling work. Like our Owners, Members and guests around the world, they want fulfilling lives. Vacations expand our world to new places, new possibilities, new connections. Along the way, they help us discover our best selves. Great vacations are the embodiment of a life, fulfilled. Marriott Vacations Worldwide (NYSE: VAC) is a leading global vacation company. While our numbers tell some of the story, the heart of our success comes from the quality – and exceptional longevity – of our relationships with our associates and customers. Join us on our journey. FOR A LIFE FULFILLED. Creating vacations that move you. 20,000+ Associates worldwide Vacation Ownership 7 Iconic Brands Approximately 120 Vacation Ownership Resorts 700,000+ Owner families 90%+ Guest satisfaction score Exchange & Third-Party Management More than 3,200 affiliated resorts in over 90 countries and territories Approximately 1.6 million exchange network members

Guest Services Assistant - Mandarin Speaking.

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