FP Markets Group of Companies is a well-established multi-regulated broker, founded in Australia, offering traders access to CFD trading on Forex, Indices, Commodities, Stocks and Cryptocurrencies. We are growing and looking to recruit a Full-time Customer Support Specialist in Cyprus office - a certified Great Place to Work®.
Responsibilities:
- Provide answers to customers by identifying problems and assisting with incoming queries by telephone, email and live chat
- Educating clients on how to use the Company’s website and trading platforms
- Communicating with clients regarding the company’s products and services via telephone, email and live chat
- Assisting other departments
Candidate Profile:
- Excellent written and spoken English (additional languages are a plus)
- Strong communication skills across live chat, email and phone
- Customer oriented mindset with good problem solving ability
- Prior experience in customer support, and particularly in forex, CFDs or the wider financial services industry, will be considered an advantage
- Willingness to learn and adapt in a fast-paced environment
- Ability to work rotation shifts Monday - Friday 08:00 - 16:00 or 16:00 - 24:00
- Ability to work on public holidays and one Saturday & Sunday a month
Why us:
- Join a certified Great Place to Work® organization reflecting our commitment to employee well-being
- Welcoming, young and multicultural team with approachable leadership and mentoring opportunities
- Structured training and professional development budget to support your growth in IT
- Competitive remuneration package with regular performance reviews
- Vibrant company culture with team activities and global celebrations
- Modern office in an easily accessible location with company-provided facilities
- Free access to sports and wellness facilities across the country
- Free company-provided parking
- Medical insurance and pension fund after probation period
- Birthday gift and a day off on your birthday
- Visa and work permit support if required
Journey to FP Markets
- Initial Interview with HR (30-45 minutes)
- Interview with your future manager (45-60 minutes)