If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One! We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we’ve served the health care needs of the people of Memphis and the Mid-South. Responsible for optimizing functional capacity by ensuring smooth patient flow. Accountable for the effectiveness of the patient throughput from intake to discharge process. The Supervisor drives system flow by monitoring the KPI for functions that support, including but not limited to, bed control, internal patient transport dispatch, and external ground and air transportation dispatch. Models appropriate behavior as exemplified in MLH Mission, Vision and Values. Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence. A Brief Overview Responsible for optimizing functional capacity by ensuring smooth patient flow. Accountable for the effectiveness of the patient throughput from intake to discharge process. The Supervisor drives system flow by monitoring the KPI for functions that support, including but not limited to, bed control, internal patient transport dispatch, and external ground and air transportation dispatch. Models appropriate behavior as exemplified in MLH Mission, Vision and Values. What you will do Coordinates the Transfer Center activities on assigned shift in a manner reflective of Methodist LeBonheur Healthcare’s philosophy and objectives. Serves as a management/administrative liaison to hospitals and service lines based on established policies and procedures. Maintains awareness of patient transport activities into and out of Le Bonheur Children’s Hospital tosupport process integration and standardization. Promotes the flow of information by utilizing and maintaining effective communication systems within Transfer Center, Admissions, and Nursing Units, ancillary departments, physicians and families. Solves problems and troubleshoots issues that may affect the center or patient logistics ensuring timely and effective action. Provides assistance to administrative supervisor and Dispatch staff when needed or as escalations occur. Oversees direct admit process assuring that patient safety standards are primary. Documents and reports safety events identified in transfers to appropriate quality monitoring program. Investigates and reports results to leadership. Requires ability to provide advanced clinical and critical thinking skills. Takes responsibility for appropriate dispatch of Pedi-Flite teams and coordination of rotor and fixed wing transports. Education/Formal Training Requirements Required - Bachelor's Degree Health Preferred - High School Diploma or Equivalent Work Experience Requirements Required - 3-5 years Minimum of three (3) years of dispatch or emergency medical transport experience. Preferred - Supervisory or Management Preferred - Substitutions allowed: In lieu of Bachelor’s degree, the candidate must have a high school diploma or equivalent with seven (7) years of dispatch or emergency medical transport experience. Licenses and Certifications Requirements Required - Licensed Practical Nurse - Tennessee - Tennessee Board of Nursing Preferred - Licensed Practical Nurse - Arkansas - Arkansas State Board of Nursing Preferred - Licensed Practical Nurse - Mississippi - Mississippi Board of Nursing Preferred - Registered Nurse Tennessee - Tennessee Board of Nursing Preferred - Registered Nurse Arkansas - Arkansas State Board of Nursing Preferred - Registered Nurse Mississippi - Mississippi Board of Nursing Preferred - Emergency Medical Personnel Arkansas - Arkansas Department of Health Preferred - Emergency Medical Personnel Tennessee - Tennessee Emergency Medical Services Division Preferred - EMT-Basic Mississippi - Mississippi State Department of Health Preferred - Paramedic - Tennessee - Tennessee Emergency Medical Services Division Preferred - Paramedic Mississippi - Mississippi State Department of Health Preferred - Paramedic - Arkansas - Arkansas Emergency Medical Services Preferred - Registered Respiratory Therapist - Tennessee - Tennessee Board of Respiratory Care Preferred - Registered Respiratory Therapist - Arkansas - Arkansas State Medical Board Preferred - Registered Respiratory Therapist - Mississippi - Mississippi State Department of Health Required - Class D Driver License -Tennessee - Tennessee Motor Vehicle Preferred - Class D Driver's License - Arkansas - Arkansas Motor Vehicle Preferred - Class R Driver's License - Mississippi - Mississippi Motor Vehicle Knowledge, Skills and Abilities Must possess excellent verbal and written communication skills and project a positive Patients First image. Requires critical thinking skills, decisive judgment. Must be able to work in a stressful environment and take appropriate action. Ability to provide advanced clinical and critical thinking skills. Supervision Provided by this Position Provides supervision and guidance to the Le Bonheur Transfer Center dispatchers and Pedi-Flite Associates. Physical Demands The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion. Must have good balance and coordination. The physical requirements of this position are: light work - exerting up to 25 lbs. of force occasionally and/or up to 10 lbs. of force frequently. The Associate is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading. The conditions to which the Associate will be subject in this position: The Associate is not substantially exposed to adverse environmental conditions; job functions are typically performed under conditions such as those found in general office or administrative work. Our Associates are passionate about what they do, the service they provide and the patients they serve. We value family, team and a Power of One culture that requires commitment to the highest standards of care and unity. Boasting one of the South's largest medical centers, Memphis blends a friendly community, a thriving and growing downtown, and a low cost of living. We see each day as a new opportunity to make a difference in the lives of the people in our community. Within any role at Methodist Le Bonheur, you can play a rewarding and fulfilling part in helping us provide high-quality, innovative and compassionate care to the people of Memphis and the Mid-South. Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match. Our goal is to improve every life we touch, including our Associates. For over a century, we’ve served the health care needs of the people of Memphis and the Mid-South, and we value the dedicated individuals who play such a crucial role in helping us fulfill our mission. With Methodist Le Bonheur, you’ll be recognized and rewarded, treated with respect and given many opportunities to learn, grow and build a fulfilling career. Because we’re not at our best until you are at yours.

Le Bonheur Transfer Center/Dispatch Supervisor.

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