If you are looking to make an impact on a meaningful scale, come join us as we embrace the Power of One! We strive to be an employer of choice and establish a reputation for being a talent rich organization where Associates can grow their career caring for others. For over a century, we’ve served the health care needs of the people of Memphis and the Mid-South. Responsible for staffing the clinical needs of the clinical office. Supervises all clinical and clerical personnel in the office. Provides patient care as needed. Models appropriate behavior as exemplified in MLH Mission, Vision and Values. Working at MLH means carrying the mission forward of caring for our community and impacting the lives of patients in every way through compassion, a deliberate focus on service expectations and a consistent thriving for excellence. A Brief Overview Responsible for staffing the clinical needs of the clinical office. Supervises all clinical and clerical personnel in the office. Provides patient care as needed. Models appropriate behavior as exemplified in MLH Mission, Vision and Values. What you will do Develops staffing schedules and assists with staffing on-site and staffing expectation as needed. Plans for, develops, and maintains a well–qualified, competent staff. Assists with the recruitment, orientation, and training of staff. Insures performance appraisals and competencies are performed in a timely manner. Provides daily supervision to clinical staff. Provides patient care as needed. Plans, develops, implements and maintains appropriate regulatory and corporate compliance activities. Implements and monitors quality assurance indicators for areas of supervision. Insures compliance with regulatory and legislative requirements, including HIPPA, OSHA. Implements and monitors appropriate customer service activities. Implements corrective action plans as needed. Responds to customer service complaints and reports to management as needed. Promotes the flow of information by maintaining effective communication systems within and outside the department. Education/Formal Training Requirements Required - Technical Degree or Diploma Nursing Preferred - Technical Degree or Diploma Medical Assistant Work Experience Requirements Required - Healthcare 3-5 years Preferred - Supervisory or Management Licenses and Certifications Requirements Required - BASIC LIFE SUPPORT - American Heart Association Required - Licensed Practical Nurse - Tennessee - Tennessee Board of Nursing Preferred - AMT Registered Medical Assistant - American Medical Technologists Preferred - X-Ray Op in MD Office Mississippi - Mississippi State Department of Health Preferred - AAMA Certified Medical Assistant - The American Association of Medical Assistants Preferred - Licensed Practical Nurse - Mississippi - Mississippi Board of Nursing Preferred - X-Ray Op in MD Office Tennessee - Tennessee Board of X-Ray Operators Preferred - NCCT Medical Assistant - National Center for Competency Testing Preferred - Licensed Practical Nurse - Arkansas - Arkansas State Board of Nursing Preferred - Emergency Medical Personnel Tennessee - Tennessee Emergency Medical Services Division Preferred - Nationally Certified Medical Assistant - National Association of Health Professionals Preferred - Certified Clinical Medical Assistant - National Healthcareer Association Knowledge, Skills and Abilities Ability to understand and prepare written materials, such as financial indicators. Ability to communicate verbally with individuals including patients and their family members, Associates, management and physicians. Ability to work without close supervision and to exercise independent judgment. Ability to organize multiple tasks and projects and maintain control of own and other’s workflow. Supervision Provided by this Position Supervises Clinical and Clerical Staff. Physical Demands The physical activities of this position may include climbing, pushing, standing, hearing, walking, reaching, grasping, kneeling, stooping, and repetitive motion. Must have good balance and coordination. The physical requirements of this position are: light work - exerting up to 50 lbs. of force occasionally and/or up to 25 lbs. of force frequently. The Associate is required to have close visual acuity to perform an activity, such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; or extensive reading. Associate will have frequent patient contact with potential exposure to blood and body fluids. Our Associates are passionate about what they do, the service they provide and the patients they serve. We value family, team and a Power of One culture that requires commitment to the highest standards of care and unity. Boasting one of the South's largest medical centers, Memphis blends a friendly community, a thriving and growing downtown, and a low cost of living. We see each day as a new opportunity to make a difference in the lives of the people in our community. Within any role at Methodist Le Bonheur, you can play a rewarding and fulfilling part in helping us provide high-quality, innovative and compassionate care to the people of Memphis and the Mid-South. Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match. Our goal is to improve every life we touch, including our Associates. For over a century, we’ve served the health care needs of the people of Memphis and the Mid-South, and we value the dedicated individuals who play such a crucial role in helping us fulfill our mission. With Methodist Le Bonheur, you’ll be recognized and rewarded, treated with respect and given many opportunities to learn, grow and build a fulfilling career. Because we’re not at our best until you are at yours.

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