Position Summary: The Claims Manager owns the end-to-end technical processing, market entries, and financial settlement monitoring for a portfolio of Lloyd's and London Market insurance claims. This critical operational role handles a dual-location model. You will manage a highly specialized technical advisory and advocacy team in London, while structurally governing the output, SLA metrics, and data validation processes of an offshore processing delivery hub in Mumbai. Location: London - UK - Fenchurch What will your job entail? Key Responsibilities: 1. Dual-Location Team Leadership & Governance London Team Management: Lead, mentor, and upskill London-based technicians handling complex queries, advocate escalations, and high-value technical checks. Mumbai Hub Oversight: Drive operational excellence, productivity, and output consistency within the Mumbai offshore team. Workflow Synchronisation: Establish seamless handovers and global resource allocation between London and Mumbai to guarantee continuous query resolution visibility. Culture & Training: Implement joint training sessions to bridge cross-border knowledge gaps. Cross-Department Liaison: Collaborate closely with the Binders team in connection with new and renewing binders to ascertain if there’s a TPA, Loss Fund or DCA agreement, to establish and maintain the necessary workflow. 2. Technical Processing & London Market Compliance Systems Mastery: Oversee data integrity and transaction speed across ECF (Electronic Claim File), CLASS, and the IMR (Insurance Market Repository). Market Reform Compliance: Ensure all processed claims conform strictly to the latest MRC (Market Reform Contract) specifications. Modernisation Readiness: Act as the operational champion for Blueprint Two digital transformations, transition to Velonetic platforms, and structured digital data entry formats. Quality Assurance: Design and execute a strict QA framework to review data entry, cash allocations, and query management against market errors. 3. Client Advocacy & Bureau Relations Escalations Point: Act as the primary escalation point for key internal stakeholders (coverholders, senior management) as well as for any severe processing friction between the TPA, Xchanging/Velonetic, and syndicate underwriters. Collections Monitoring: Accelerate funds collection, tracking aged debt, technical queries, and cash allocation blockages to optimize working capital. Communication and Reporting: Monitor and manage communications with internal and external stakeholders to facilitate smooth information flow and operational effectiveness. Experience, Skills, and Qualifications: Technical & Market Experience Demonstrable experience within a Lloyd's/London Market broker environment, with a heavy emphasis on technical processing operations. Advanced, hands-on knowledge of ECF, CLASS, IMR, and core bureau account reconciliation processes. Leadership & Operations Capability: Demonstrated success managing hybrid or dual-location teams (specifically onshore-offshore setups like UK-India). Deep understanding of defining, measuring, and reporting on KPIs and SLAs (Turnaround time, First-time match rates, Error reductions). Excellent visual communication skills to present metrics clearly to senior executives and clients. Disclaimer Ryan Specialty is an Equal Opportunity Employer. We are committed to building and sustaining a diverse workforce throughout the organization. Our vision is an inclusive and equitable workplace where all employees are valued for and evaluated on their performance and contributions. Differences in race, creed, color, religious beliefs, physical or mental capabilities, gender identity or expression, sexual orientation, and many other characteristics bring together varied perspectives and add value to the service we provide our clients, trading partners, and communities. This policy extends to all aspects of our employment practices, including but not limited to, recruiting, hiring, discipline, firing, promoting, transferring, compensation, benefits, training, leaves of absence, and other terms, conditions, and benefits of employment. A multi-time winner of Newsweek’s Most Loved Workplaces and Insurance Business’s Top Insurance Employers, Ryan Specialty is home to some of the brightest talent in the insurance industry. Join our team and help provide innovative solutions for insurance brokers, agents and carriers. Talent Network Not seeing the right job opening? To learn more about future opportunities Introduce yourself and join our talent network Benefits Curious about Ryan Specialty’s benefits? Explore our employee benefits here! Ryan Specialty, LLC and its affiliates (“Ryan Specialty”) do not accept unsolicited resumes or candidate profiles submitted by any staffing agencies, placement services or professional recruiters (“Agencies”), including any submissions made through our website or to email accounts of Ryan Specialty employees. Agencies must be registered in Ryan Specialty’s agency portal and have a fully executed contract for service between Ryan Specialty and the Agency. Agency fee agreements will only be valid if provided in such fully executed contract between Ryan Specialty and the Agency. Any unsolicited resume or candidate profile received from an Agency without prior approval from Ryan Specialty’s HR department and in compliance with Ryan Specialty’s candidate submission process shall be considered unsolicited, gratuitous and property of Ryan Specialty for recruiting purposes and, as such, is not subject to payment of any Agency fees.

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5 Nov, 2025

Ryansg

Property and Casualty Underwriting Coordinator

Finance & Legal

$20–25/hr

Rock Hill - New York, United States of America

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