Job Summary
Catilas Resources Limited on behalf of our client, a leading commercial Bank seeks to hire highly motivated Customer Care Officers. The ideal candidate would be performing the following responsibilities:
Customer Service & Inquiry Handling
- Respond to customer inquiries via phone, email, one-on-one interactions, etc.
- Provide information about banking products, services, policies, and procedures.
- Maintain a professional and positive attitude while assisting customers.
Cash Handling & Tellering Functions
- Process deposits, withdrawals, transfers, and payments accurately and efficiently.
- Handle cash transactions, verify amounts, and ensure accurate record-keeping.
- Reconcile daily transactions and balance cash drawers at the end of day.
- Issue cheques, drafts, and other banking instruments.
Issue Resolution & Technical Support
- Identify counterfeit notes and report suspicious transactions in compliance with regulatory guidelines.
- Resolve customer complaints promptly, ensuring a positive experience.
- Investigate discrepancies, identify root causes, and implement solutions.
- Assist customers with online and mobile banking issues, troubleshooting as needed.
Request & Transaction Processing
- Facilitate account opening, loan applications, and card issuance.
- Assist with order placements, transaction tracking, and processing.
Customer Education & Cross-Selling
- Educate customers on product features and benefits.
- Promote additional banking products and services, such as loans, savings plans, and investment options.
- Recommend upgrades or complementary financial solutions to meet customer needs.
Records Management & Compliance
- Update and maintain accurate customer records in the banking database.
- Document customer interactions, feedback, and resolutions.
- Adhere to banking regulations, anti-money laundering (AML) policies, and data protection guidelines.
Collaboration & Performance Metrics
- Work closely with other departments to ensure smooth issue resolution.
- Meet service metrics such as response time, resolution rate, and customer satisfaction scores.
- Contribute to process improvement initiatives and provide customer feedback to enhance services.
Continuous Improvement & Customer Experience
- Stay updated on banking policies, industry trends, and new financial products.
- Strive to exceed customer expectations and build long-term relationships.
- Ensure an empathetic and customer-focused approach in all interactions.
Requirements
Education Requirements:
- Candidate must be an Ordinary National Diploma (OND) holder in any field with a minimum of Lower Credit.
- Applicants must be 25 years old as of last birthday.
Skills Requirements:
- Banking operations experience is an added advantage.
- Strong numerical, problem-solving, and time-management skills.
- High level of accountability, efficiency, and accuracy.
- Proficiency in MS Office (Excel, Word, and Outlook).
- Excellent communication, interpersonal, and customer service skills.
- Integrity, professionalism, and a strong work ethic.
Location: Nationwide
Benefits
Salary is attractive including HMO, Pension, Leave and 13-Month Allowances.