Design and implement AI voice agent capabilities, including conversational logic and backend integrations. Drive integration across Cisco, GECX, and AI components to enable seamless voice interactions. Build and maintain Node.js APIs and real-time workflows. Implement dialog flows with session/state management and observability. Collaborate with architects and teams on implementation design. Troubleshoot production issues and improve system performance, scalability, and reliability.
Total Experience: 07 to 10 Years
Relevant Experience: 01 - 02 years in conversational systems, voice/chat platforms, or AI-driven customer interaction solutions, GECX (CX) or similar platforms (1-2 years)
Work Timings (India): 01:00 PM to 10:00PM IST
Must to have Skills : Cisco contact center, GECX / CX, Node.JS, AI-driven conversational or customer interaction platforms (voice/chat)
Requirements
- Node.js backend development (APIs, microservices)
- System integration across distributed, real-time systems
- Cisco contact center platforms and telephony fundamentals
- CX platforms (GECX / Genesys or similar)
- Conversational AI systems (prompt-driven flows, session/state handling)
- API design and event-driven integration patterns
- Experience building integration layers/services (Node.js and/or Python)
- Observability and logging for conversational or real-time systems
Benefits
Competitive compensation and benefits package:
- Competitive salary and performance-based bonuses
- Comprehensive benefits package
- Career development and training opportunities
- Flexible work arrangements (remote and/or office-based)
- Dynamic and inclusive work culture within a globally renowned group
- Private Health Insurance
- Pension Plan
- Paid Time Off
- Training & Development
Note: Benefits differ based on employee level.
About Capgemini
Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group €22.5 billion in revenues in 2023.