Dane Street’s success relies on individual and team contributions every day. We care for our customers, each other, and Dane Street. It is the responsibility for all of us to maintain a positive working environment that promotes client satisfaction and results.
The clinical administrator is responsible for maintaining our local clinic(s), and performing admnistrative duties to help with the facilitation of our medical examinations. Clinic administration includes opening and closing the clinic for the day, ensuring that the doctors have the equipment they need to conduct their reviews, and that all appointments are conducted timely and efficiently. Ensure that Dane Street maintains a positive working relationship with the IME physician panel members, Washington L&I and the claimants being examined. This is a hybrid role and you will be required to work from our Everett, WA and Spokane, WA locations.
Requirements
MAJOR DUTIES & RESPONSIBILITIES
- General administrative duties to support management, IME physicians and claimants in the clinic.
- Handle incoming and outgoing phone calls.
- Checking in claimants for appointments.
- Scheduling and reminder calls.
- Turnover exam rooms between appointments.
- Order and set up lunch for IME physicians.
Handling Receipt of New Cases:
- Intake new cases and review/verify information and requests. Draft cases by entering
- information into the Dane Street system, AccessDS.
- Work with client on any information missing pertinent to processing claim.
- Sort, organize and create medical document listing - if required by client, and in line with
- specific special handling.
Assignment of Cases:
- Assign/schedule new cases to physicians for review with the appropriate physician, based
- on location, physician availability, specific guidelines, jurisdictional requirements and other
- client requirements.
- Ensure that the assigned physician has no conflict of interest with the case assignment.
Oversight of Cases:
- Monitor, process and track cases to ensure we meet deadlines.
Client Interaction:
Update clients frequently on cases in progress.
May communicate when there are questions on referral information to ensure proper
documentation and information is provided to the assigned IME physician.
Ensure proper documentation for specified cases is provided to the client.
Other duties & special projects, as assigned and based on business needs.
Any other tasks assigned by the manager or supervisor.
Other administrative duties: Medical records retrieval and uploading. Diagnostic imaging uploading. Billing/Invoicing completed medical examinations. Mail sorting and uploading. Clinic supply ordering and inventory maintenance.
EDUCATION/CREDENTIALS:
An Associate’s Degree or Bachelor’s Degree is preferred.
JOB RELEVANT EXPERIENCE:
Business experience in a healthcare and/or insurance setting is preferred.
JOB RELATED SKILLS/COMPETENCIES:
Present exceptional communication skills with a clear understanding of company business lines. The ability to apply critical thinking, manage time efficiently and meet specific deadlines. Computer literacy and typing skills are essential.
WORKING CONDITIONS/PHYSICAL DEMANDS:
Any lifting, bending, traveling, etc. required to do the job duties listed above. Long periods of sitting and computer work. This position also requires travel to and from our various clinic locations on an as-needed basis, including but not limited to Tacoma, Bellevue, Seattle, Everett, Vancouver, etc. Reliable transportation is required.
WORK FROM HOME TECHNICAL REQUIREMENTS:
Supply and support their own internet services.
Maintaining an uninterrupted internet connection is a requirement of all work from home position.
This job description is subject to change at any time.
Benefits
Join our team at Dane Street and enjoy a comprehensive benefits package designed to support your well-being and peace of mind. We offer a range of benefits including medical, dental, and vision coverage for you and your family. Additionally, we offer voluntary life insurance options for you, your spouse, and your children. We also offer other voluntary benefits which include hospital indemnity, critical illness, accident indemnity, and pet insurance plans. Employees receive basic life insurance, short-term disability, and long-term disability coverage at no cost. Our generous paid time off policy ensures you have time to relax and recharge, while our 401k plan with a company match helps you plan for your future. Apple equipment and a media stipend are provided for remote workspace.
ABOUT DANE STREET:
A fast-paced, Inc. 500 Company with a high-performance culture, is seeking insightful forward-thinking professionals. We process over 200,000 insurance claims annually for leading national and regional Workers’ Compensation, Disability, Auto, and Group Health Carriers, Third-Party Administrators, Managed Care Organizations, Employers, and Pharmacy Benefit Managers. We provide customized Independent Medical Exams and Peer Review programs that assist our clients in reaching the appropriate medical determination as part of the claims management process.