Clinigen is a rapidly growing global specialty pharmaceutical services business with a unique combination of services across the pharmaceutical lifecycle. We currently have over 1,000 employees headquartered in the UK with global offices in the US, EU (Belgium, Germany, France), Asia Pacific and South Africa.
The Role
We are seeking a dedicated, collaborative and delivery focused Program Manager who will use expertise within the Clinical Trial and/or highly regulated world to develop and maintain client relationships responsible for the delivery of new and existing patient access programs for key pharmaceutical and biotech accounts.
Key Responsibilities:
- Lead the delivery of objectives for key accounts, interacting with clients at a senior level and supporting the Program Director and Program Associate to ensure successful delivery of programs.
- Develop and deliver excellent levels of client relationship management to ensure customer satisfaction and retention through structured and organised program delivery.
- Leading client meetings around scope and set-up of new programs, including mapping program timelines and developing in-depth project plans for program launch. Maintaining regular dialogue with clients throughout program delivery to ensure high quality service.
- Collaborating with internal cross-functional teams to ensure programs are delivered in line with program scope.
- Delivering program specific KPIs, including budgetary targets, as well as account relationship development objectives as agreed with senior management.
- Contributing to business growth and profitability targets by identifying scope enhancements from existing programs and new business opportunities through client engagement activities.
Key Duties:
- Contribution to divisional revenue and profit targets.
- Delivery of assigned account plans relating to existing and future service offerings through provision of strategic account management support to global clients.
This includes:
- Following and creating operational procedures as it relates to pharmacovigilance workflows, order processing, logistics, regulatory scoping, client set-up documents, etc.
- Be responsible for program related updates, implementation of such updates via defined change control processes and ensuring relevant teams are trained as appropriate.
- Demonstrate excellent account management skills – creating project plans, hosting regular client calls and keeping minutes, acting quickly to solve challenges, ensuring a steady two-way flow of communication between the client and Clinigen.
- Achievement of account specific budgets in line with forecast and/or demonstrate clear understanding as to why forecasts were not met.
- Working with Program Associates to create reports on activity, performance and outcomes against contracted program requirements/KPIs.
- Analysis of client satisfaction outcomes identifying solutions to meet client requirements.
- Deliver Program Management solutions to support new and existing business growth.
Requirements
- Experience working in a customer-facing role with a need to manage relationships with key accounts. Highly preferable within the pharmaceutical services space.
- History of success in utilising project management skills.
- Strong financial acumen, with an ability to demonstrate commercial awareness, including negotiation skills.
- Degree, with preference from the Science or Business background.
- A skilled and compelling communicator who can motivate the team, effectively manage customer expectations and build strategic partnerships with clients.
- A solution focused, methodical approach in driving business results
- Organised, with a bias for taking initiative and maintaining high personal standards including good project planning and management skills
- Comfortable being able to make decisions with a lack of clarity
- Resilience within a fast-moving environment.
- Ability to adapt, with an enjoyment for a diverse workload focused on multiple programs and projects.
Benefits
- 27 days holiday plus 8 bank holidays
- Discretionary Bonus Scheme
- Pension contributions 4.5% matched
- Life assurance 4 x annual salary
- Flexible Benefits Platform with £25/month Company contribution
- Annual salary review
- Independent financial advice service
- Enhanced Employee Assistance Programme
- Shopping discounts with retailers
- Long service awards
- Recognition scheme & employee of the year awards
Interested? we would love to hear from you, please apply today for consideration.