Information Systems Engineer 1 — User Access & Identity Operations About the Role & Team As an IT Support Specialist 1, you will be part of our central nearshore engineering hub in Brazil supporting global User Access Provisioning (UAP) and Identity Management platforms. In this role, you will handle frontline access lifecycle management, leverage AI-driven diagnostic tools for rapid ticket triage, and execute automated onboarding and offboarding workflows. Key Responsibilities Access Lifecycle Operations: Execute routine identity provisioning, deprovisioning, and entitlement modifications across enterprise systems including Okta, Active Directory, and SailPoint IIQ. AI & Automated Triage: Utilize generative AI tools and intelligent ticketing agents to summarize, categorize, and resolve incoming access requests and security incidents efficiently. SOP & Knowledge Execution: Follow and contribute to standard operating procedures (SOPs), runbooks, and knowledge articles to maintain operational consistency. Compliance & Auditing: Maintain strict adherence to SOX controls, security policies, and SLA targets for ticket resolution times. Process Enhancement: Identify repetitive manual tasks and collaborate with senior specialists to submit candidates for workflow automation and scripting. Qualifications & Key Skills Experience in IT support, service desk, or identity management operations. Technical Domain: Basic understanding of Active Directory, Okta, SSO/MFA concepts, and RBAC (Role-Based Access Control). Automation & AI Aptitude: Familiarity with leveraging AI assistants (e.g., Copilot, ChatGPT) for troubleshooting, documentation, and basic query drafting. Process Mindset: High attention to detail regarding access security, compliance standards, and user validation. Languages: Fluent English (written and verbal) for seamless cross-geographic collaboration. WEX is a global commerce platform that helps businesses solve for operational complexities like employee benefits, managing and mobilizing fleets, and streamlining payments. With over 6,500 employees, we work with large and small companies in more than 200 countries and territories, and can tailor our services to meet the unique needs of their businesses. We hire people who share our passion for continuous innovation and client service that is unparalleled in the industry. Offering comprehensive and market competitive benefits, our offerings are designed to support your personal and professional well-being. If you’re looking for a growing career - come be part of WEX today. To learn more about our employee benefits, please click here. WEX is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, sexual orientation, gender identity, protected veteran status, disability or other protected status. WEX promotes a drug-free workplace. Qualified individuals with a disability have the right to request a reasonable accommodation. If you require a reasonable accommodation as a result of your disability at any point in the job application process, please submit your request through our Reasonable Accommodation Request Form. This form is for accommodation requests only and cannot be used to inquire about the status of applications.

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