Looking for an international career opportunity while enjoying an excellent quality of life in one of Europe's most affordable and dynamic capitals? Join a leading customer support team in Sofia, Bulgaria, supporting a prestigious Swiss telecommunications company.
The position is on-site from our office in Sofia.
German-Speaking Customer Support Advisor, you will assist customers of a leading Swiss telecommunications provider, delivering outstanding service while identifying sales opportunities and maximizing customer satisfaction.
- Provide customer support via inbound calls
- Analyse and resolve customer inquiries
- Provide information on administrative and technical topics (products, billing, etc.)
- Perform updates in internal systems
- Escalate issues or calls to other departments when necessary
Requirements
You are the one we’re looking for if you have:
- German language level C1 is mandatory
- Customer-oriented mindset and approach
- Excellent organisational and communication skills
- Good knowledge of MS Office
- Willingness to work in shifts (9 a.m. – 10 p.m.) including weekends
Benefits
- Competitive Salary Package
- Base Salary + Training + Tenure Bonuses offered
- Billing Skills Bonus
- Unlimited Sales Bonus
- Possibility to work in hybrid model
- Additional Benefits
- Monthly meal vouchers
- Private health insurance
- Fully covered Multisport card
- Structured onboarding and continuous learning
- Long-term career development opportunities