As a German Ship to Bill Analyst, you will have the following responsibilities:
- Create customer account in SAP; perform customer pre-qualification requirements; provide customers with account information; monitor customer activation and ensure it is completed.
- Invoice Management: invoice generation, review of unbilled sales, processing of credit/debit notes and process month end accruals, generate month end reports.
- Cash Applications: perform assigned responsibility to apply, match, and clear all payments to appropriate accounts in a timely and accurate manner.
- Monitor aging items, monitor system auto-match malfunction, facilitate timely resolution of any unapplied and/or misapplied payments, and escalate as required
- Collections: Manage assigned Collections responsibilities including managing assigned AR portfolio and overdue payments as per agreed KPIs.
- Credit: Perform credit limit creation and modification activities as per defined process, release blocked orders.
- Product promotion rules checking, product catalog update, payment of MSLA kits to vendor and tracking quantity of MSLA kits.
- Retail site Mystery Shopper reporting, provide administrative support to Loyalty program; Support incentive programs and special price adjustment activities.
- Update Global Smart Form; Travel & Entertainment expense report review.
- Support controls compliance activities; support admin activities of Record Management, Brand & Product Integrity Management, Safety, Security & Health Management reporting, Ergo reporting.
- Update and reporting of Loss Prevention Observations, Safe Driver Observations, and mileage/work hours in Impact tools; monitoring of POAs, data maintenance.
- Ensure all complaints/queries that cannot be resolved personally are routed to the appropriate internal or external parties for resolution.
- Attend customer calls, emails, chat and respond on requests.
- Create exceptional customer experience for the given customer segments in line with SLAs with focus on First Contact Resolution and low customer effort.
- Adhere to TAT and accuracy, report KPI's/SLA's as per agreed timelines.
- Proofreading (European languages), basic translation, mass communication, price communication and ad-hoc requests.
Requirements
- Minimum of a Bachelor's degree or equivalent in business or a departmentally related.
- Experience in one of the following domain experience: Order Management, MDM, AR, Billing, Accounting / AP, Logistic.
- Native level of Dutch with B2 level in English.
Benefits
- Competitive salary
- Meal allowance on card
- Career progression opportunities
- Parenthood program
- Well-rounded health and life insurance packages
- On-site gym: includes indoor pool access, fitness classes and a football pitch
- Staff canteen with varied food options and river-facing balcony seating