Work in the Oil&Gas industry acting as an Individual Contributor in Customer Service/Contact Center/Concierge COE and key responsibilities would include* :
- Attend customer calls, emails, chat.
- Attend customer requests such as :
- Request for a price quotation.
- Checking product availability for a certain point in time.
- Checking order status.
- Request for information about account status and outstanding payments.
- Request an account statement, a copy of an invoice or delivery document.
- Coordinate other departments such as Order management, collections, dispute and cash application team to resolve customer inquiry.
- Adhere to TAT and accuracy and manage queues and inquiries as per agreed metrics
- Report out daily performance and update all performance logs.
Requirements
Soft Skills
- Excellent communication abilities.
- Good listening and comprehension abilities.
- Ability to effectively communicate, probe and understand customer issues and provide first call resolution.
- Good interpersonal and issue resolution skills.
- Strong collaboration and coordination skills.
Qualification and Experience
- Graduate/Masters in any discipline. Preferable : Graduate/Masters in Finance or accounting.
- 3-4 Years of relevant experience.
- Required Language Thresholds
- Dutch: (Minimum C1 or Native-Level Fluency).
- English: (B2-Independent User Level).
Domain Experience
- Having Knowledge on O2C.
- Having experience in Invoice management , Order Management, Collections and Dispute resolution.
- Having experience in handling customer calls/O2C Helpdesk/emails .
- Having good exposure on Helpdesk metrics.
Technical Application
- Experience with SAP (including invoicing, contracts, workflows).
- Preferable: Seibel CRM.
- Good MS Office skills.
Benefits
- Competitive Salary
- Career Progression Opportunities.
- Well rounded Health and Life Insurance Packages.
- On-site gym: includes indoor pool access, fitness classes, and a football pitch.
- Staff Canteen with varied food options and river-facing balcony seating.
- Temporary work from home solution - Equipment provided
*more opportunities available within the same organization (Order Processing Specialist, Contract Administrator, Team Leader for Supply Chain services and more)