Recovery Support Specialist (RSS)
Location: On Site - Springfield, MA
Department: Operations
SHIFT : Full Time - 1st, 2nd, and 3rd.
Reports to: DOO
Salary: Competitive, based on experience and qualifications
About Boca Recovery Center
Founded in 2016, Boca Recovery Center is a nationally recognized addiction treatment provider specializing in substance use disorders and co-occurring mental health conditions. With locations in Florida, New Jersey, Indiana, and Massachusetts, we deliver evidence-based clinical care in a supportive, structured environment. Our team is committed to providing trauma-informed, client-centered services that promote lasting recovery.
Position Overview
Recovery Support Specialist (RSS) plays a critical role in supporting the daily operations of the Housing Department and ensuring the safety, structure, and well-being of clients within a residential setting. The ideal candidate will be compassionate, dependable, and capable of maintaining a therapeutic environment conducive to recovery.
Requirements
Key Responsibilities
- Client Monitoring & Support
- Driving Eligibility (Company Vehicle Use): This position requires approval under our company insurance policy to operate a company vehicle. Candidates must have a driving history that meets our insurance requirements.
- Attend to the day-to-day operations of the Housing Department.
- Supervise all client activities and ensure adherence to the daily schedule.
- Make routine rounds and document appropriately.
- Provide immediate support for client concerns and ensure their immediate needs are addressed.
- Redirect clients respectfully when necessary to maintain order and safety.
- Observe and conduct Urine Drug Screens.
- Observe self-administration of client medications and document in Medication Observation Records (MORs).
Communication & Documentation
- Communicate all client concerns clearly and document as required.
- Report all adverse client behaviors and emergent situations in a calm and organized manner.
- Document all unsafe conditions and communicate necessary repairs to the Lead RSS.
- Maintain accurate shift reports and other required documentation.
Facility Maintenance & Safety
- Ensure the physical residence is maintained per State of Massachusetts Department of Health standards.
- Uphold company operational systems including cleanliness of residential and clinical buildings.
- Identify and report any unsafe conditions or needed repairs promptly.
- Team Collaboration & Training
- Work cohesively with all departments to ensure client safety and care.
- Assist in training new RSS staff.
- Communicate department needs to the Administrator.
- Attend all scheduled meetings and training sessions.
- Facilitate client groups under the supervision of the Administrator and Director of Substance Abuse Counseling Services.
Qualifications / Required Experience
- A minimum of 1-2 years of experience in a behavioral health, addiction recovery, or residential care setting preferred.
- Ability to remain awake and alert during all working hours.
- Knowledge of or willingness to be trained in observing UDS and medication self-administration procedures.
- CPR certification required (or must be obtained within 30 days of hire).
- Knowledge of Joint Commission requirements preferred.
Essential Skills & Attributes
- Clear communication skills with clients, co-workers, and supervisors.
- Basic computer literacy for documentation and reporting.
- Strong organizational and time management abilities.
- Ability to follow directives and complete tasks thoroughly.
- Self-motivated, goal-oriented, and capable of working independently or as part of a team.
- Maintains professional boundaries and ethical conduct at all times.
- Positive attitude and high emotional resilience.
Benefits
Boca Recovery Center offers a comprehensive benefits package, including:
- Health Insurance
- Retirement Plans
- Disability Coverage
- Paid Time Off
- Professional Development Opportunities
- State-Required Trainings
Join Boca Recovery Center and contribute to a meaningful mission: helping individuals build lasting recovery in a supportive and professionally rewarding environment.